Rachel Harrington
Summary
Strong communicator with natural leadership talent and high energy. Strategic-thinking Business Development Professional with 20 years of experience building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Persuasive and self-motivated with expertise in expanding network connections and introducing services. Highly-engaged employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
26
26
years of professional experience
Work History
Director of Business Development and Marketing
Horizons Neurological at Allaire Rehab and Nursing
10.2019 - Current
- Introduced Horizons Neurological to the workers' compensation and Personal Injury Protection (PIP) arenas, which contributed to the increase in referrals, census, and revenue
- Increased our ability to treat additional diagnoses from 3 to 20 through collaboration and negotiation resulting in a census increased of 38 to 125 - 76% Growth
- Executed marketing campaigns to create brand awareness and drive customer acquisition strategies.
- Maintained accurate records of all sales activities in CRM systems including contacts made and agreements reached.
- Handled client accounts through entire lifecycle, executing contracts, providing customer service and advising on methods for maximizing return from services provided.
- Cultivated and maintained industry relationships and customer partnerships to capitalize on opportunities and maximize business success.
- Exercised versatility in fast-paced, agile work environments.
- Negotiated partnerships with key industry players to expand market presence.
- Organized promotional events such as conferences, exhibitions, trade shows to reach out to target customers.
Marketing Business Development Specialist
Bancroft NeuroRehab
06.2016 - 10.2019
- Exceeded census targets for assigned programs; diversified census and developed new referral relationships, supported existing referral sources, and acquired new admissions
- Developed and maintained a network of relationships and partnerships with adjusters, nurse case managers, funding sources, financial planners, attorneys, trust officers, and related referral sources
- Hosted, coordinated, and delivered presentations at meetings, seminars, conferences, and networking events
- Credentialed and provided CEUs, informational sessions, marketing presentations, and monthly webinars
Program Manager
Bancroft Neurorehab
01.2003 - 06.2016
- Directed and managed a team of eight direct-care staff and 14 patients (with intellectual and developmental disabilities) in a supervised apartment setting
- Completed the entire state-mandated Individual Habilitation Plan (IHP) process for each patient annually (14), including scheduling with all appropriate parties, completing interviews, all assessments and consent approvals, meeting discussions, goal development and implementation, processing through Bancroft/DDD and leading meetings to ensure all areas were addressed and agreed upon
- Provided annual and semiannual training for direct-care staff in CRSA including SSP - (SMART) goal writing, financials, Danielle's Law, Staff Communications, UIRs, and protection from abuse, neglect, and exploitation.
- Created presentations outlining proposed solutions for addressing challenges encountered during program execution.
Insurance Producer
Harrington Insurance Agency and Financial Planning Professionals
05.2000 - 01.2003
- Licensed in Property and Casualty Insurance
- Educated clients on the importance of Personal Injury Protection (PIP) coverage and uninsured and underinsured motorist coverage to gain client trust and increase client retention
- Maintained excellent customer relations and mediated between clients and insurance companies.
Program Associate
Bancroft
05.1998 - 05.2000
- Oversaw the well-being, safety, and daily life of individuals with developmental disabilities in a group home setting
- Executed behavior plans to reduce maladaptive behaviors and encourage individuals to achieve their highest level of independence.
Education
Bachelor of Arts - Sociology
Mount Saint Mary's University
Skills
- Account Management
- Marketing campaign management
- Customer Relationship Management (CRM)
- Workers' Compensation
- Microsoft Office
- Emotional Intelligence
- Strong presentation skills
- Territory Management and Growth
- Problem-solving aptitude
- Lead Identification and Generation
- Client Base Retention
- Networking Events
- Time Management
- Interpersonal and written communications
Affiliations
- New Jersey Self Insured Association (NJSIA)
- International Association of Rehab Professionals (IARP)
- North Jersey Claims Association (NJCA)
- South Jersey Claims Association (SJCA)
- Brain Injury Alliance of New Jersey, Education Committee (Member)
- NJ Prima
References
References available upon request.
Timeline
Director of Business Development and Marketing
Horizons Neurological at Allaire Rehab and Nursing
10.2019 - Current
Marketing Business Development Specialist
Bancroft NeuroRehab
06.2016 - 10.2019
Program Manager
Bancroft Neurorehab
01.2003 - 06.2016
Insurance Producer
Harrington Insurance Agency and Financial Planning Professionals
05.2000 - 01.2003
Program Associate
Bancroft
05.1998 - 05.2000
Bachelor of Arts - Sociology
Mount Saint Mary's University
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