Rachel Hartzell
Oconomowoc,WI
Summary
Dedicated hardworking professional that brings a detail oriented organizational approach to every task encountered. Strengths lie in multitasking, efficiency, and customer service.
Overview
18
18
years of professional experience
Work History
Quality Assurance Technician
Epic Resins
Palmyra, WI
06.2004 - 02.2017
- Ensured that all products meet customer requirements prior to shipping.
- Worked in the shipping department to verify all customer shipping requirements were fulfilled before departure.
- Made samples of products for potential new sales.
- Performed calibration on all testing equipment.
- Maintained records of all quality control activities, such as tests and inspections performed.
- Provided training on proper inspection techniques to other members of the team.
- Tracked non-conforming material using appropriate documentation systems.
- Worked extensively with Microsoft Excel.
Researcher
Wisconsin Innovation Service Center (WISC)
Whitewater, WI
07.2003 - 06.2004
- Researched the viability of client inventions in the marketplace.
- Used internet research to find already existing similar products, phone interviews with individuals in the potential industries of viability while keeping confidentiality, surveys of potential customers, and compiled all data into reports.
- Provided recommendations on the next steps to pursue after research was completed.
Cashier/Customer Service Representative
Pick N Save
Brookfield, WI
05.1999 - 01.2003
- Performed cashier duties and customer service desk responsibilities.
- Customer interaction
- Problem solving
- Money handling
Education
Bachelor of Science - Integrated Science Business Degree
UW-Whitewater
Whitewater, WI12-2004
Associate of Arts - Associate Degree
UW-Milwaukee (formerly UW-Waukesha)
Waukesha, WI06-2002
Skills
- Equipment Calibration
- Quality Management Systems
- Specifications knowledge
- Testing Procedures
- Calibration
- Data Analysis
- Manual Testing
- Research Planning
- Intelligence Gathering
- Documentation And Reporting
- Cash Handling
- Drawer balancing
- Returns processing
- Issue Resolution
- Strong Work Ethic
- Effective Multitasking
- Works Well Under Pressure
- Following Direction
Timeline
Quality Assurance Technician
Epic Resins
06.2004 - 02.2017
Researcher
Wisconsin Innovation Service Center (WISC)
07.2003 - 06.2004
Cashier/Customer Service Representative
Pick N Save
05.1999 - 01.2003
Bachelor of Science - Integrated Science Business Degree
UW-Whitewater
Associate of Arts - Associate Degree
UW-Milwaukee (formerly UW-Waukesha)
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