Rachel Hauser
Missoula,MT
Summary
Results-driven individual with a commitment to delivering quality work. Known for great communication, support, teamwork abilities, achieving company goals while delivering exceptional service. Passionate about continuous learning and professional/personal development.
Overview
18
18
years of professional experience
Work History
Finance Administrator
Missoula Volkswagen
Missoula, MT
01.2012 - Current
- Work closely with the sales team and sales manager to collect required information from guests to submit for credit and lending inquiries on vehicle purchases.
- Discuss with customers and the sales team the best lending options available to meet our guests financial needs while also maintaining dealership sales goals
- Use the platforms Route One and CDK to generate credit approvals, lending contracts and any other required documentation to ensure a complete process for vehicle purchases between the guest and the dealership while meeting lender requirements
- Discuss insurance options and products available to the customer that meet lender requirements and are applicable to their vehicle purchase
- Process and finalize documentation to send to lenders for funding
- Ensure fundings are complete in a timely manner
- Inventory data entry and manage private vehicle purchase from individuals to the dealership
- Handle dealer trades and build relationship within the brands franchise and dealer group
- Manage incentives and dealer rebates
- Process new and used titles for sold vehicles and any issues relating to vehicles traded into the dealer’s possession
- Ensure liens are filed according to lenders requirements with the state title department
- Exceeded customer satisfaction by finding creative solutions to help achieve finance goals on their vehicle purchases.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized various software and tools to streamline processes and optimize performance.
- Coordinated with external auditors during annual audits and provided requested documents as needed.
- Program forms into our platforms to comply with state and local requirements as necessary
- Adhere to privacy laws and standards
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Prioritized and organized tasks to efficiently accomplish sales goals.
- Developed internal controls to safeguard and improve operational efficiency and meet privacy standards
- General admin duties including but not limited to,managing incoming calls, maintaining a filing system for sold vehicles and current dealer inventory, customer service, and email management
Service Writer/Receptionist Administrator
University Honda Of Missoula
Missoula, Montana
02.2007 - 02.2013
- Preformed various receptionist duties
- 2 years service writer. Liaison between customers and technicians
Education
High School Diploma -
Sentinel High School
Missoula, MTSkills
- Personable and professional
- Able to work both independently and in group settings
- Dependable and reliable
- Willingness to learn and be progressive in changing environments to keep up with industry and business standards
- Positive attitude
- Excellent customer service
- Ability to communicate effectively
Hobbies
- Coach ski fundamentals with MSEF (Missoula Ski Education Foundation) while encouraging our youth to engage in outdoor activities, build social relations, develop problem solving skills ,and just have a fun time skiing .
- White water rafting/fishing
- Mountain biking
- Supporting our local community by volunteering for various fundraisers and being hands on with programs.Often times focusing on Missoula’s out door programs supporting adaptive sports, or engaging new community members
Timeline
Finance Administrator
Missoula Volkswagen
01.2012 - Current
Service Writer/Receptionist Administrator
University Honda Of Missoula
02.2007 - 02.2013
High School Diploma -
Sentinel High School