Rachel Hawkins
Sales Manager
Cameron Park,California
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Store Manager/Salesperson
Sacramento Hot Tubs
Rocklin, CA
06.2021 - Current
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Developed and grew leads through repeat business and customer referrals.
- Improved operations through consistent hard work and dedication.
- Supervised labor costs and departmental expenses to remain in line with budget.
Sales Manager
All Seasons Spas & Health
Shingle Springs, CA
04.2017 - 11.2019
- Established and cultivated solid business relationships with new or existing customers.
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Led account planning strategy sessions aimed at retaining and acquiring customers and increasing business opportunities.
- Attended industry shows, conventions and other meetings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Used vendor expertise to deliver educational content to sales team.
- Developed and implemented comprehensive business strategies and sales and marketing plans.
- Coached and counseled sales personnel.
Sales Person
Sundance Spas & Health
Shingle Springs, CA
02.2011 - 04.2017
- Increased sales and customer satisfaction through personalized servicing.
- Expanded brand and marketing strategies by planning strategic events.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Managed customer from initial contact to closing with attention to detail to build loyalty.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Provided product benefits and advantages and discussed pricing with interested parties.
Personal Stylist
Nordstrom
Sacramento, CA
01.2008 - 04.2010
- Produced partial or complete wardrobe collections for multiple clients.
- Consulted with clients to determine style preferences and provide appropriate recommendations for new image.
- Maintained up-to-date knowledge of new fashions by attending industry events and trade shows, monitoring consumer market trends and regularly reading fashion magazines.
- Performed various sales transactions, checked on invoices, prepared special orders and delivered correct merchandise.
- Developed compelling outfit designs that exceeded client expectations and resulted in sales of $2,000-$12,000 per transaction on average.
- Cross-sold jewelry, shoes, hats and other accessories that would complete outfit or boost new wardrobe.
Education
Associate of Science - Business Administration
Heald College
Rancho Cordova, CA 06.2000 - 01.2003
Skills
Relationship building and management
Team leadership and coaching
Product and service sales
Training and mentoring
Store displays
Vendor management
Sales expertise
Customer Relations
Store management
Timeline
Store Manager/Salesperson
Sacramento Hot Tubs
06.2021 - Current
Sales Manager
All Seasons Spas & Health
04.2017 - 11.2019
Sales Person
Sundance Spas & Health
02.2011 - 04.2017
Personal Stylist
Nordstrom
01.2008 - 04.2010
Associate of Science - Business Administration
Heald College
06.2000 - 01.2003