Gia Cano
Store Manager
Nyack,NY
Summary
Dedicated pet industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager/Salesperson
NYC Pet Direct
09.2019 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Rotated merchandise and displays to feature new products and promotions.
- Completed point of sale opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Summer Camp Counselor
Town Of Clarkstown
06.2016 - 08.2019
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
- Communicated with families to keep parents informed on child's camp experience and address any concerns or issues.
- Participated in meetings to coordinate with other staff on campers' progress, issues and goal achievement.
Food Service Worker
Hartell's Delicatessen
10.2016 - 05.2019
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Developed and maintained positive relationships with customers to enhance service.
- Greeted customers at counter to fulfill requests and answer questions.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
Sales Associate
Yogibo
01.2016 - 04.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Solved customer challenges by offering relevant products and services.
- Consistently achieved sales goals by successfully upselling and cross-selling products.
Education
BBA - Marketing Management
Baruch College of The City University of New York
New York, NY09.2023
High School Diploma -
Nyack Senior High School
Nyack06.2018
Skills
- Customer Service Management
- Shift Scheduling
- Supply Ordering
- Vendor Management
- Accurate Cash Handling
- Sales Expertise
- Multitasking and Organization
- Friendly and Positive
- Database Management
Certification
- Small Animal Handling License, NYC Pet Direct - Indefinite
Timeline
Store Manager/Salesperson
NYC Pet Direct
09.2019 - Current
Food Service Worker
Hartell's Delicatessen
10.2016 - 05.2019
Summer Camp Counselor
Town Of Clarkstown
06.2016 - 08.2019
Sales Associate
Yogibo
01.2016 - 04.2016
BBA - Marketing Management
Baruch College of The City University of New York
High School Diploma -
Nyack Senior High School
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