Rachel Hawkins
Evans,CO
Summary
Compassionate Veterinary Assistant known for high productivity and efficiency in task completion. Skilled in animal handling, medication administration, and patient care with ability to maintain calm under pressure. Excel in communication, empathy, and teamwork, ensuring optimal support in fast-paced veterinary environments.
Overview
7
7
years of professional experience
Work History
Veterinary Assistant/CSR
VCA Milliken Animal Hospital
Milliken, CO
05.2023 - Current
- Greeted patients immediately upon arrival, providing excellent customer service
- Scheduled patients for exams and screenings
- Responded to emergencies, helping patients in distress and identifying support resources
- Evaluated daily schedules accommodating patient flow and minimizing missed appointments
- Screened incoming phone calls, taking messages or forwarding to appropriate staff
- Used basic knowledge of medical terminology in daily office tasks
- Scanned and documented new patient information in electronic health records for registration purposes
- Managed calendar of events and schedules, coordinating appointments for staff members
- Transmitted correspondence and medical records by mail, e-mail and fax
- Administered immunizations and treatments following veterinarian instructions.
- Restocked and sanitized exam rooms for ample supplies and disease control.
- Released patients to owners with care directions from veterinary staff.
- Collected fluids from animals for laboratory testing.
- Documented and tracked treatment activities.
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Ordered medication refills when needed.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Provided emotional support to pet owners during difficult times.
- Addressed healthcare needs of animals by coordinating with veterinarians and following orders.
- Assisted veterinarians in examining animals.
- Administered vaccinations, medications and treatments as prescribed by the veterinarian.
- Restrained animals during examination or treatment procedures using appropriate techniques according to species size and temperament.
- Performed laboratory tests, x-rays and other diagnostic tests to check animal health.
- Obtained information and history from clients to maintain medical charts.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Operated radiographic and ultrasound equipment.
Veterinary Receptionist
Loveland Veterinary Clinic
Loveland, CO
11.2021 - 05.2023
- Greeted patients immediately upon arrival, providing excellent customer service
- Scheduled patients for exams and screenings
- Responded to emergencies, helping patients in distress and identifying support resources
- Evaluated daily schedules accommodating patient flow and minimizing missed appointments
- Screened incoming phone calls, taking messages or forwarding to appropriate staff
- Used basic knowledge of medical terminology in daily office tasks
- Scanned and documented new patient information in electronic health records for registration purposes
- Managed calendar of events and schedules, coordinating appointments for staff members
- Transmitted correspondence and medical records by mail, e-mail and fax
Veterinary Receptionist
Berthoud Animal Hospital
Berthoud, CO
08.2018 - 08.2021
Education
High school diploma -
Roosevelt High School
Johnstown, CO03.2023
Skills
- Customer relationship management
- Multi-line phone systems
- Veterinary experience
- Front desk
- Medical terminology
- Animal restraint
- Animal handling
- Vaccine administration
- Diagnostic imaging
- Medical record-keeping
- Proficient in Avimark
Timeline
Veterinary Assistant/CSR
VCA Milliken Animal Hospital
05.2023 - Current
Veterinary Receptionist
Loveland Veterinary Clinic
11.2021 - 05.2023
Veterinary Receptionist
Berthoud Animal Hospital
08.2018 - 08.2021
High school diploma -
Roosevelt High School