Rachel Heaton
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Veterinary Assistant/Technician Coordinator
Hancock Veterinary Services
01.2018 - Current
- Assisted in administration of medications, vaccinations, and treatments as prescribed by veterinarian
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit
- Improved client relations through effective communication and education on pet health needs
- Provided customer support to clients, answering questions and addressing concerns
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities
Grooming Salon Owner/Operator
Squeaky Spaw And Hotel
08.2006 - 09.2022
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation
- Trained and motivated employees to perform daily business functions
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty
- Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff
- Managed client records accurately and confidentially, ensuring all essential information was readily available for future appointments
Education
Professional Pet Groomer -
Hair of The Dog Grooming Academy
Monticello, ILHigh School Diploma -
Neoga High School
Neoga, ILSkills
- Attention to Detail
- Multitasking and Organization
- Client Communication
- Client Education
- Animal Grooming
- Medical Record-Keeping
- Employee Mentoring
- Patient Flow Management
Timeline
Veterinary Assistant/Technician Coordinator
Hancock Veterinary Services
01.2018 - Current
Grooming Salon Owner/Operator
Squeaky Spaw And Hotel
08.2006 - 09.2022
Professional Pet Groomer -
Hair of The Dog Grooming Academy
High School Diploma -
Neoga High School
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