Summary
Overview
Work History
Education
Skills
Timeline
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Rachel Heaton

Denver,CO

Summary

Dynamic Technology Strategist with strong background in media engineering, strategic roadmaps, and organizational leadership. Known for driving process and workflow optimizations, and delivering complex projects on time. At SiriusXM, led advancements in media engineering, enhancing efficiency and innovation. Proven ability to transform strategy into results, including orchestrating Disney+ APAC launch, executing an $80M campus-wide tech build-out, and leading a $25M network upgrade at Harvard Medical School.

Overview

13
13
years of professional experience

Work History

Staff Technical Strategist

SiriusXM
Denver, Remote
03.2024 - Current
  • Spearheaded cross-functional strategies for SiriusXM’s Content Pipeline development and optimization, driving alignment across engineering, product, and science teams to achieve organizational objectives.
  • Designed and implemented scalable frameworks for program execution, streamlining roadmap planning, solutioning, reporting, and delivery processes to enhance operational efficiency.
  • Led transformative media content engineering initiatives, driving business growth, and fostering innovation in streaming services.
  • Orchestrated cross-functional initiatives to deliver a unified content workflow and media processing platform, enhancing efficiency, and enabling new platform capabilities.
  • Managed Engineering Frontline Support for Core Media Services, overseeing the escalation of content ingestion, data contract alignment, podcast ingestion, transcription, and image delivery issues, resulting in improved SLAs and reduced resolution times.
  • Serve as the Geographic Lead on the Women in Tech BERG, and as a member of the Hackathon Planning Committee.

Sr. Enterprise Program Manager

Disney Streaming
New York, NY
03.2019 - 07.2023
  • Directed the development and launch of Disney+ across APAC, managing comprehensive project execution to meet essential business objectives on a strict schedule.
  • Oversaw the operational delivery of Disney+, Hulu, and ESPN+ programs, ensuring seamless execution across interdependent teams and roadmap priorities.
  • Facilitated cross-functional collaboration across engineering, QA, product, and project teams, managing dependencies, resolving issues, and ensuring on-scope, on-time project delivery.
  • Developed and maintained executive-facing reports and program documentation, serving as the single source of truth to align stakeholders, and ensure organizational cohesion.
  • Enhanced enterprise processes by refining methodologies and implementing scalable frameworks to support strategic priorities and long-term goals.

Infrastructure Lead, Project Manager

Novartis Pharmaceuticals
Boston, MA
06.2017 - 03.2019
  • Spearheaded an $80M technology program, collaborating with facilities, design, and construction teams to rebuild the Cambridge campus, ensuring alignment between technical and architectural needs.
  • Developed and implemented a campus-wide process for technical involvement in facilities and construction projects, incorporating SLA input from engineering to standardize IT infrastructure engagement.
  • Oversaw IT infrastructure design and installation for all campus construction projects, including cabling, hardware, and audio-visual systems, while managing vendor contracts and bid evaluations.
  • Directed efforts in identifying and mitigating infrastructure risks, working closely with operations to ensure proactive problem solving.
  • Led the creation of a long-term infrastructure strategy for research computing and campus-wide initiatives.

Worldwide Program Manager, Information Management

Hewlett Packard Enterprise
Boston, MA
01.2017 - 06.2017
  • Managed global sales campaigns generating $3M in pipeline revenue and prepared teams for a corporate merger.
  • Provided strategic planning and execution across multiple regions, driving efficiency.

Project Manager, Infrastructure Operations IT

Harvard Medical School Center for Primary Care
Boston, MA
01.2016 - 01.2017
  • Directed IT infrastructure programs, including a $25M network upgrade across 17 buildings, completed six months early.
  • Implemented EMC’s Elastic Cloud Storage service, enhancing storage capabilities.

Project Coordinator, Scrum Master

Wayfair.com
Boston, MA
04.2014 - 01.2016
  • Oversaw the transition of JossandMain.com backend to Wayfair.com full stack, ensuring seamless integration.
  • Managed sprints and executed roadmaps, delivering over 100 new features in alignment with business goals.

Support Analyst, Software Implementation Manager

Access International Consulting
Boston, MA
04.2012 - 11.2013
  • Managed client software implementations from data conversion to training and post-deployment support.
  • Conducted on-site and remote training while maintaining technical documentation.

Education

Master of Science - Information Technology

University of Denver
Denver, CO
01-2020

Bachelor of Arts - Political Science

University of Wisconsin River Falls
River Falls
01-2011

Skills

  • Strategic Roadmap Planning
  • Technical Strategy
  • Media Engineering
  • Program Implementation
  • Process Development
  • Project Leadership

Timeline

Staff Technical Strategist

SiriusXM
03.2024 - Current

Sr. Enterprise Program Manager

Disney Streaming
03.2019 - 07.2023

Infrastructure Lead, Project Manager

Novartis Pharmaceuticals
06.2017 - 03.2019

Worldwide Program Manager, Information Management

Hewlett Packard Enterprise
01.2017 - 06.2017

Project Manager, Infrastructure Operations IT

Harvard Medical School Center for Primary Care
01.2016 - 01.2017

Project Coordinator, Scrum Master

Wayfair.com
04.2014 - 01.2016

Support Analyst, Software Implementation Manager

Access International Consulting
04.2012 - 11.2013

Master of Science - Information Technology

University of Denver

Bachelor of Arts - Political Science

University of Wisconsin River Falls

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Rachel Heaton