Hi, I’m
Rachel Hechavarria
Charleston,SC
Summary
Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers, and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
7
years of professional experience
Work History
Cushman And Wakefield
Property Manager
04.2022 - Current
Job overview
- Raised GPR overall 4% after onset of renovations, while maintaining 86% occupancy due to units under renovation and overall price increases.
- Remained responsible for all lease files including documents with checklists, screening, qualifications, and legal documents.
- Monitor delinquency of accounts, and file evictions on timely monthly basis to ensure least loss of revenue.
- Process all checks, payments, and monitor all accounting. Including payables, receivables, and all payment exceptions.
- Monitor all licenses for business to maintain accuracy and compliance.
- Ensure that all policies and procedures are executed properly by team. Including codes, ethics, and other state or governmental directives. Fair Housing Law etc.
- Lead and manage team of 5 personnel at site to oversee active renovations of 35+ units whilst maintaining optimum occupancy. Including hiring, training, and performance review.
- Developed and executed annual, monthly, weekly, and daily inspections and tasks with collaboration of client.
- Organized and collaboratively produced 2023 budget with client.
- Completed CAM on regularly scheduled basis which includes entering all PO's and invoices. Reporting included variances, variety of close checklists, and close of all other accounting tasks in management software.
- Bid, negotiate, and maintain all vendor relationships. Including translation of conversation to Maintenance Supervisor.
- Schedule vendors as needed based on bilingual ability; Maintenance Supervisor unable to communicate to those who do not speak Spanish.
- Oversee renovations of 35+ units at community. Including punch walks, materials management and coordination, scheduling of vendors, and ensure timely completion for pending move ins.
- Participate in meetings that include training, leasing, maintenance, and continuing education.
- Execute and schedule resident events to maintain close resident relationships and resident retention.
- Regularly place order for supplies for office.
- Collaboratively speak with clients on weekly basis that includes reporting on occupancy, leasing velocity, promotions, delinquency, renewals, notable events, work order statuses, and staffing updates.
Ironstate Development/Applied Property
Leasing Manager
07.2021 - 03.2022
Job overview
- Harrison Station 300, Harrison Station 330, and The Eddy) - Assisted organization through rebranding and modernization of SOPs for 915-unit collection of luxury rental apartments
- Daily Maintenance of property websites for all properties, including pricing, promotions, and availability
- Execute and help create all advertising, including leasing, property events, and broker flyers
- Daily management of all incoming prospects and prospect pipeline through Voyager CRM
- Including responding to inquiries and making call backs for tours
- Management of all applicants
- Including verifying identification documents, income documents, and screening documents
- Creating and maintaining correspondence with applicants during their application process
- Speaking with applicants regarding their approval, denial, and or conditional approval
- Coordinated with APM of each assigned building to assist with various tasks
- Such as move-ins, move-outs, default accounting, resident events, maintenance follow ups, and other resident concerns
- Executed prospect tours of collection, including showing all 3 properties if necessary, during each tour
- Expertly advising on prospect preferences and matching them with building that best suited their tastes, needs, and previous apartment homes.
First Service Residential
Portfolio Manager
08.2019 - 03.2020
Job overview
- Dewey - Manage and Operate 3 Luxury Rental Properties, total of 156 units
- Create budgets and complete variance reports
- Approve and manage all invoices for each property
- Manage three Superintendents for each building
- Coordinated work projects with Supers on daily, weekly, monthly basis
- Attend monthly, biweekly, and weekly meetings in regards to property needs and projects
- Create and manage spreadsheets related to vendor management
- Point of contact to distribute communications to property owners, daily, weekly, monthly basis
- Respond to all building related phone calls, emails, and emergencies
- Reach out and contact residents regarding delinquency, balances, and/or outstanding payment plans
- Track all leases, move ins, move outs, and renewals
- Oversee move ins, complete orientations with each new move in
- Maintain both physical and electronic files for all properties
- Vendor point of contact for bids, contracts, and service quality
- Organize and create all monthly events for two of the properties.
Bozzuto Management
Leasing Manager
03.2019 - 08.2019
Job overview
- Manage and train a team of 6 Sales Consultants for a 1155 unit renovated historical landmark in the heart of Jersey City
- Organize and create SOP for new leases, renewals, building walks, and resident requests
- Organize and create all monthly events for the entire property
- Create open house events, advertise vacancy, and help generate tour velocity
- Lead tours of the property and create rapport and lasting relationships
- Complete audits of all new leases, renewal leases, and daily checklists to ensure accuracy and completion
- Complete daily audit of CRM queue to ensure all new leads are responded to within 4 hours
- Reach out and contact residents regarding delinquency, balances, and/or outstanding payment plans
- First line of contact for any resident complaints or management requests as well as renewal negotiations
- Acting manager for property on weekends, or when upper management is offsite
- Cross trained for Assistant General Manager position, including generating all reports, summaries, and bonuses
- Cross trained for Accounts Receivable, including check scanning, deposits, and evictions
- Work closely with Maintenance to ensure quick and clean apartment turns to ensure availability
- Vendor point of contact for bids, contracts, and service quality.
Brookfield Properties
Leasing Consultant
06.2017 - 03.2019
Job overview
- Played an imperative role in helping to lease up 421 unit luxury high rise in 9 months
- Upon entry in the morning maintained organization of lobby, leasing office, and tour path
- Walked all new move into apartments to ensure absolute cleanliness and readiness
- Walked all floors on a regular schedule to ensure safety and cleanliness
- Maintained 100% of all leads in Anyonehome CRM
- New leads followed up within 4 hours, Follow up leads receive 3+ follow ups
- 80% closing ratio
- Monitored advertising effectiveness and conducted regular market surveys
- First line of defense for resident questions/complaints/issues
- Always trying to find the best resolution before moving to next Manager
- Always looking to discuss options with residents about their renewal offers and the cost vs
- Savings
- Kept contact with all local brokers and create/send out regular broker blasts with updated promotions
- Maintained, uploaded, and filed all new move in folders within a timely manner along with regular audits
- Process Applications, Credit Cards, Checks, and any amenity reservations
- Created, posted, and organized monthly resident events
- Including reaching out to vendors, restaurants, and retail to create relationships and for support
- Cross trained for Assistant Manager position and responsibilities, including creating renewals, working with Maintenance Manager on turns and other vendors, as well as Final Account Statements
- Cross trained for Affordable Housing Coordinator position and responsibilities, including determining eligibility of applicants, interviewing, and creating all paperwork/documents necessary for all Federal and State regulations.
Roseland Property Management
Leasing Specialist
07.2016 - 06.2017
Job overview
- Vivian and The Sheffield at Englewood South, Teamed with 6 personnel to maintain an established property of 252 units and to complete the lease up of new property of 195 units
- Worked through property transition from AMSI to Yardi, and from check payments to online payments for residents
- Highly knowledgeable of Yardi Systems both Voyager and Voyager Plus
- Successfully proven Leasing abilities and quickly began training for Operations duties
- Confidently reach out to residents regarding delinquency, renewal, and resident inquiries
- Utilizing skills learned from sales and customer service background
- Complete all weekly reports, market surveys, and created weekly promotions
- Organize resident events, create, maintain, and grow all relationships with residents.
Education
Bergen County Community College Paramus, NJ
Associate of Science from Biology
06.2012
Skills
- Expert in leasing and sales, customer satisfaction, and resident retention
- Proficient in Yardi, MRI, and Onesite
- Realpage products including Showpro, AnyoneHome, LRO, Business Intelligence, and Vendor Credentialing
- Planning and executing resident events
- Tenant and eviction law
- Building operations
- Preventative Maintenance
- Vendor relationships, bids, and scope of work
- Training and leadership
- Multitasking and organization
Languages
Spanish
Full Professional
Timeline
Property Manager
Cushman And Wakefield
04.2022 - Current
Leasing Manager
Ironstate Development/Applied Property
07.2021 - 03.2022
Portfolio Manager
First Service Residential
08.2019 - 03.2020
Leasing Manager
Bozzuto Management
03.2019 - 08.2019
Leasing Consultant
Brookfield Properties
06.2017 - 03.2019
Leasing Specialist
Roseland Property Management
07.2016 - 06.2017
Bergen County Community College
Associate of Science from Biology