Rachel Henson
Zuni,VA
Summary
Dynamic professional with proven leadership at CVS, excelling in team building and cash handling. Enhanced employee retention and sales growth through effective motivation and customer engagement. Skilled in creating safe, nurturing environments as a Daycare Teacher, fostering communication and problem-solving skills in children. Committed to operational efficiency and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Cashier Team Lead
Harvestmoon Foodstore
Floyd, VA
06.2019 - 05.2025
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
Shift Supervisor, Rx
Cvs
01.2021 - 12.2024
- Demonstrated strong leadership skills by motivating employees to perform their best, leading by example in providing excellent customer service and maintaining professional conduct.
- Increased employee retention by fostering a positive work environment and providing constructive feedback on performance.
- Contributed to sales growth by promoting store products, seasonal items, and loyalty programs to customers during their visits.
- Enhanced pharmacy operations by implementing efficient scheduling and staff management techniques.
Daycare Teacher
Milestones Childcare Center And Preschool
Floyd, VA
01.2019 - 03.2021
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
Receptionist Manager
Hotel Floyd
Floyd, VA
01.2014 - 03.2019
- Enhanced customer satisfaction by efficiently managing reception area and addressing client concerns promptly.
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Reduced wait times for clients with effective appointment management and timely communication of delays or changes.
- Improved team morale and productivity by providing ongoing support, training, and constructive feedback to reception staff members.
- Assisted in the hiring process of new reception staff members by reviewing resumes, conducting interviews, and providing input on candidate selection.
- Streamlined office operations for increased efficiency, implementing organized filing systems and optimizing appointment scheduling processes.
- Collaborated with the marketing team in creating promotional materials for reception areas, effectively promoting company services and offerings.
- Continuously improved front desk operations by staying current on industry best practices and incorporating relevant tools and technologies into daily workflows.
Education
General Studies
Floyd County High School
Floyd, VA05.2013
Skills
Childcare
Team building
Cash handling
Timeline
Shift Supervisor, Rx
Cvs
01.2021 - 12.2024
Cashier Team Lead
Harvestmoon Foodstore
06.2019 - 05.2025
Daycare Teacher
Milestones Childcare Center And Preschool
01.2019 - 03.2021
Receptionist Manager
Hotel Floyd
01.2014 - 03.2019
General Studies
Floyd County High School