Itzel Vazquez-Sanchez
Sacramento,US
Summary
Quality-driven Cashier Team Lead with background training new cashiers and guiding employees. Patient and professional when leading others and improving staff skills. Expert at offering positive feedback and constructive criticism for upbeat atmosphere, smooth operations, and ideal customer experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier Team Lead
John’s Incredible Pizza
Roseville, CA
10.2023 - Current
- Performed store opening, closing, and shift-change actions.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
- Developed relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Worked with floor team and managers to meet wide range of customer needs.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Greeted customers upon arrival, setting a welcoming tone for their dining experience.
- Helped guests at tables when in need of assistance.
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
Team Member
Menchie's Frozen Yogurt
Sacramento, CA
06.2023 - 08.2023
- Worked independently and collaboratively in a team environment
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Ensured quality control by properly labeling, documenting, and storing samples according to established protocols.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
JCPenney
Sacramento, CA
09.2022 - 12.2022
- Educated customers about store promotions to increase sales
- Trained team members to work as cashiers in accordance with company policies and procedures
- Looked over weekly sales circulars and kept track of price changes
- Counted cash in the register drawer to keep the register balanced at the start and end of each shift
- Convinced costumers to sign up for a JcPenny Credit Card and rewards account
- Opened and closed registers
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Managed fitting rooms efficiently by organizing garments according to size, style, and color while providing personalized assistance to customers as needed.
Cashier
Kiki's Chicken Place NORTHGATE
Sacramento, CA
06.2022 - 07.2022
- Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
- Efficiently and accurately processed a large number of food transactions
- Tabletops, chairs, and condiment containers were all wiped down
- Kept the restrooms clean, stocked, and well-maintained for both staff and visitors
- Prepared orders for customers by arranging food items on serving trays and placing them in take-out packaging
- Went through the shelves and product cases looking for expired stock and discarded any that were outdated or spoiled
- Took food orders and explained the options to patients and their families
- Reduced wait times for customers by expediting orders using effective communication skills with the kitchen staff.
- Entered food and beverage orders into POS system.
- Greeted customers entering store and responded promptly to customer needs.
Education
Tv And Film
Consumnes River College
Elk Grove, CARio Linda High School
01.2024
Skills
- Cash Handling
- Spanish
- Customer service
- Sales
- Product bagging
- Customer satisfaction
- Childcare
- Multi-tasking
- Health and Safety
- Video Production
- Food Safety and service
- Photography
- Heavy Lifting
- Organization
- Decision-making
- Team Leadership
Certification
- Food Handler Certification
- Sexual Harassment and Abusive Conduct Prevention Certificate
- Alcohol Beverage Certification
Additional Information
Skills USA Team Member
Languages
Spanish
Native or Bilingual
Timeline
Cashier Team Lead
John’s Incredible Pizza
10.2023 - Current
Team Member
Menchie's Frozen Yogurt
06.2023 - 08.2023
Cashier
JCPenney
09.2022 - 12.2022
Cashier
Kiki's Chicken Place NORTHGATE
06.2022 - 07.2022
Tv And Film
Consumnes River College
Rio Linda High School