Rachel Hernandez
Atlanta
Summary
Accomplished Claims Processor at Allstate Insurance Co, adept in claims review and customer service. Enhanced claims processing efficiency through meticulous attention to detail and collaboration. Skilled in data entry and critical thinking, consistently exceeding performance targets while training new team members to uphold high standards.
Overview
11
11
years of professional experience
Work History
Claims Processor
Allstate Insurance Co
Atlanta, GA
07.2004 - 02.2013
- Processed claims efficiently, ensuring adherence to company policies and industry regulations.
- Reviewed documentation for accuracy, facilitating timely claim approvals.
- Communicated with policyholders to gather necessary information for claims resolution.
- Collaborated with adjusters to streamline claims handling and improve customer satisfaction.
- Utilized claims management software to track and document claim progress effectively.
- Assisted in training new team members on processing procedures and best practices.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Managed workload and priorities to meet claims processing meet deadlines.
- Collaborated with cross-functional teams to resolve complex claims issues efficiently and effectively.
- Trained new employees on claims processing procedures, contributing to a well-prepared workforce.
- Followed up with customers on unresolved issues.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Customer service trainer.
Teller and Account Rep
Washington Mutual Bank
Lithia Springs, GA
06.2002 - 07.2004
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Assisted customers with account inquiries, resolving issues promptly to enhance satisfaction.
- Managed cash drawer, balancing at the end of each shift to maintain financial integrity.
- Promoted bank products and services, providing tailored solutions to meet customer needs.
- Trained new tellers on operational procedures and customer service best practices.
- Monitored daily cash flow, identifying discrepancies and reporting them immediately to management.
- Collaborated with team members to achieve branch targets and improve overall performance.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Educated customers on use of banking website and mobile apps.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Balanced ATM deposits daily.
- Opened accounts for new customers.
- Managed miniature store at concierge. Balanced cash drawer daily. Kept inventory.
Education
Associate of Science - Biomedical Engineering
Chattahoochee Technical College
Marietta, GA05.2009
Skills
- Claims review
- Accuracy and precision
- Transactions reconciliation
- Claims
- Data entry proficiency
- Payments posting
- Allocating claims
- Attention to detail
- Data entry
- Critical thinking
- Active listening
- Customer service
- Organizing and prioritizing work
- Appointment scheduling
- Documentation skills
Timeline
Claims Processor
Allstate Insurance Co
07.2004 - 02.2013
Teller and Account Rep
Washington Mutual Bank
06.2002 - 07.2004
Associate of Science - Biomedical Engineering
Chattahoochee Technical College