Rachel Himmel
Reno,NV
Summary
Experienced Front of House Manager of 10+ years looking for a great, high-performance team with innovative food and beverages. Personable, responsible, and hard-working professional with a passion for organization. Fast-learning and always ready for a new challenge.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager Cafe Central
Caesars Entertainment
Reno, NV
06.2024 - Current
- Handled customer complaints and inquiries.
- Adhered to safe work practices, food safety regulations and corporate guidelines.
- Coordinated daily operations ensuring compliance with company policies and service standards.
- Managed inventory through effectively ordering and stocking beer and liquor
- Assisted in developing training materials for new team members to enhance onboarding experience.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Assistant F&B Manager
Marriott Curacao Resort
Willemstad, Curacao
11.2023 - 05.2024
- Assisted in coordinating daily food and beverage operations to enhance guest satisfaction.
- Supported inventory management processes, ensuring timely stock replenishment and minimizing waste.
- Collaborated with kitchen staff to maintain high standards of food quality and presentation.
- Implemented training programs for new staff, fostering a culture of excellence in service delivery.
- Participated in budget planning activities, contributing insights for cost control strategies in F&B operations.
Cafe Manager
Tetherow Resort
Bend, OR
04.2023 - Current
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Developed and implemented strategies to promote cafe products and increase sales.
- Forecasted demand and scheduled employees effectively to handle coverage needs.
Front of House Manager
The Corral Restaurant & Steakhouse
Big Sky, MT
10.2021 - 10.2022
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Regularly served and tended bar on floor to maintain customer satisfaction
- Created and designed cocktail menus appropriate to location and staff.
- Performed cash handling activities and regularly balanced all money in restaurant.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Scheduled all FOH staff to maximize efficiency and minimize labor costs
- Initiated & created server side-work charts to promote cleanliness & accountability
- Managed bar costs by conducting weekly inventory and managing liquor orders.
- Curated and re-organized outdated Aloha system to increase efficiency
Front of House Manager
Lone Peak Brewery
Big Sky, MT
06.2020 - 10.2021
- Managed day-to-day FOH operations to drive quality, standards and meet customer expectations.
- Regularly served and tended bar on floor to maintain customer service quality
- Addressed guest concerns and resolved all issues to guests' satisfaction
- Created and designed cocktail menus appropriate to location and staff
- Scheduled all FOH staff to maximize efficiency and minimize labor costs
- Managed dining and bar costs by doing weekly inventory and managing liquor orders
- Used online software to design menus & engaging social media posts to expand customer base
Education
Bachelor of Arts - Theatrical Production Management
Columbia College Chicago
Chicago, IL05.2011
Skills
- Team-building
- Decision-Making
- Flexible and Adaptable
- Organization and Time Management
- Menu Design
- Social Media Design
- POS & Database system Efficiency
- Attention to Detail
- Staff training and development
Certification
- Cicerone Beer Server Certification
- OLCC Permit
- ServSafe Certified
Timeline
Assistant Manager Cafe Central
Caesars Entertainment
06.2024 - Current
Assistant F&B Manager
Marriott Curacao Resort
11.2023 - 05.2024
Cafe Manager
Tetherow Resort
04.2023 - Current
Front of House Manager
The Corral Restaurant & Steakhouse
10.2021 - 10.2022
Front of House Manager
Lone Peak Brewery
06.2020 - 10.2021
Bachelor of Arts - Theatrical Production Management
Columbia College Chicago