Melissa Dawson
CPhT
NORTH CANTON,OH
Summary
Courteous candidate with evidence of experience providing quality patient care and administrative services. Proven track record of success in streamlining operations, developing protocols and improving patient outcomes. Strong commitment to exemplary customer service and maximizing patient safety and satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
3
3
years of post-secondary education
2
2
Certifications
Work History
Central Clinical Support
Rite Aid Pharmacy
Moon Township, PA
02.2023 - Current
- Completed necessary reports and documentation on time and to specifications.
- Performed routine office tasks necessary for office operation and presentation.
- Maintained strict confidentiality of sensitive patient information in accordance with HIPAA guidelines, preserving trust within clinic environment.
- Enhanced patient care by streamlining administrative processes and implementing efficient workflow systems.
- Managed incoming and outgoing correspondence, ensuring timely communication between healthcare professionals, patients, and external providers.
- Supported clinical staff by ensuring timely access to accurate information, improving overall patient experiences.
- Increased patient satisfaction by addressing concerns promptly and providing exceptional support services throughout their visit.
Prescriber Contact
Elixir Mail Order
North Canton, OH
12.2014 - 02.2023
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Learned and adapted quickly to new technology and software applications
- Resolved problems, improved operations and provided exceptional service
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Demonstrated respect, friendliness and willingness to help wherever needed
- Gained extensive knowledge in data entry, analysis and reporting
- Worked well in team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Demonstrated strong organizational and time management skills while managing multiple projects
- Self-motivated, with strong sense of personal responsibility
- Managed time efficiently in order to complete all tasks within deadlines
- Proven ability to learn quickly and adapt to new situations
- Proved successful working within tight deadlines and fast-paced environment
Lead Technician
CVS Pharmacy
NORTH CANTON, OH
06.2008 - 06.2014
- Planned, scheduled, and delegated daily work to team of employees
- Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies
- Validated adherence to best practices, quality standards and customer specifications
- Managed team performance by training, mentoring, disciplining, and motivating employees
- Implemented, configured, and optimized safety standards.
- Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
Education
High School Diploma -
Lake Havasu High School
Lake Havasu City, AZ 08.1997 - 05.2000
Skills
Good Telephone Etiquette
Attention to Detail
Analytical and Critical Thinking
Self-Motivated
Team-building
Critical Thinking
Dependable and Responsible
Problem-Solving
Multitasking Abilities
MS Office
Decision-Making
Training and Development
Data Entry
Certification
CPhT - Certified Pharmacy Technician
Timeline
Central Clinical Support
Rite Aid Pharmacy
02.2023 - Current
Ohio Board of Pharmacy
01-2018
Prescriber Contact
Elixir Mail Order
12.2014 - 02.2023
Lead Technician
CVS Pharmacy
06.2008 - 06.2014
CPhT - Certified Pharmacy Technician
07-2002
High School Diploma -
Lake Havasu High School
08.1997 - 05.2000