Rachel Hobbs
Katy,TX
Summary
Friendly and efficient customer service professional with over 10 years of experience in fast-paced retail and hospitality environments. Proven ability to prepare food and beverages, manage POS systems, and deliver exceptional guest experiences with speed and attention to detail.
Overview
14
14
years of professional experience
Work History
Barista
Starbucks
08.2025 - Current
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Freelance Artist
Nekromori Art Retailer
01.2020 - Current
- Successfully implemented my own art retailer through in person convention sales and managing inventory with varied product manufacturers.
- Consulted with clients to discuss commission ideas and style preferences to create mutually agreeable project parameters.
IT Help desk Technician
University of North Texas, Virtual Dynamic Tech, Allied Digital Tech
01.2014 - 01.2022
- Managed the front end calls for customer support and carefully guided clientele through troubleshooting steps
- Handled a variety of customer issues that required flexible multi-tasking
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Sales Associate
Radioshack
01.2013 - 01.2014
- Cashier sales through POS systems, alongside providing information on electrical or technology based products.
- Maintained store presentation and managed inventory restocking
Barista
Starbucks
01.2012 - 01.2014
- Prepared custom coffee and food orders in a fast-paced, multi-task team environment
- Learned to operate a custom POS system while providing high quality customer service
- Maintained a clean, organized work area in accordance with health and safety standards
Education
Bachelor - Media Arts
University of North Texas
01.2019
Skills
- Friendly, customer-first approach
- Ability to multitask calmly under stress
- Clean and organized work habits
Timeline
Barista
Starbucks
08.2025 - Current
Freelance Artist
Nekromori Art Retailer
01.2020 - Current
IT Help desk Technician
University of North Texas, Virtual Dynamic Tech, Allied Digital Tech
01.2014 - 01.2022
Sales Associate
Radioshack
01.2013 - 01.2014
Barista
Starbucks
01.2012 - 01.2014
Bachelor - Media Arts
University of North Texas