Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Kopko

Burlington,NJ

Summary

Dependable successful providing fast, high-quality customer service to guests in restaurant and food industry settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers. Motivated with engaging personality and flexible approach, upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant, reliable and excellent time-management skills. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. I'm very flexible to work any days/hours.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Barista

Applegreen
Burlington, NJ
08.2024 - Current
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Operated cash registers to process customer payments.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Ground beans for espresso shots according to individual customer specifications.
  • Labeled containers of milk for use in coffee drinks according to expiration dates.
  • Monitored inventory levels of supplies and restocked when necessary.
  • Provided excellent customer service by responding to inquiries quickly and professionally.

Certified Nursing Assistant

Total Rehabilitation At Moorestown
Moorestown, NJ
03.2024 - 06.2024
  • Assisted patients with daily living activities for enhanced comfort and wellbeing
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Reported changes in patient condition to registered nurse or physician.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.

Certified Nursing Assistant

Complete Care Marcella
Burlington, NJ
01.2024 - 02.2024
  • Performed ADL's on Residents with care
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Cleaned and sanitized patient rooms according to established protocols.
  • Served meals to patients in their rooms and assisted with feeding when needed.

Server

Masonic Village
Burlington, NJ
05.2022 - 01.2024
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations
  • Greeted guests and provided menus.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Checked food before serving it to customers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Accurately recorded orders on cash register and point-of-sale system.

Education

Certificate - Certified Nursing Assistant

Burlington County Institute of Technology
NJ, Apr 2023

High School Diploma -

Burlington Township High School
NJ, Jun 2022

Skills

  • Dependable
  • Successful
  • Fast
  • High-quality customer service
  • Adaptable
  • Personnel development
  • Team collaboration
  • Resolving issues with customers
  • Motivated
  • Engaging personality
  • Flexible approach
  • Upbeat
  • Friendly
  • Anticipating customer needs
  • State-certified Nursing Assistant
  • Observant
  • Reliable
  • Excellent time-management skills
  • Detail-oriented
  • Certified Nursing Assistant
  • Geriatric healthcare experience
  • Personable
  • Compassionate
  • Superior communication
  • Rapport-building skills
  • Strong commitment
  • Comprehensive patient care
  • Individualized patient care
  • Education
  • Decision-Making
  • Memory retention
  • Daily specials memorization
  • High-volume dining
  • Communication Skills
  • Customer Service
  • Teamwork Oriented
  • Complaint Handling
  • Team building

Certification

  • Certified Nursing Assistant (CNA)

Timeline

Barista

Applegreen
08.2024 - Current

Certified Nursing Assistant

Total Rehabilitation At Moorestown
03.2024 - 06.2024

Certified Nursing Assistant

Complete Care Marcella
01.2024 - 02.2024

Server

Masonic Village
05.2022 - 01.2024

Certificate - Certified Nursing Assistant

Burlington County Institute of Technology

High School Diploma -

Burlington Township High School

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Michael Kopko