Rachel Hollier
Webster,TX
Summary
Dynamic professional with extensive experience at Hawx Pest Control, excelling in quality control and regulatory compliance. Proven track record in training and mentoring, enhancing team performance and customer satisfaction. Skilled in inspection reporting and problem-solving, consistently delivering exceptional service and fostering strong client relationships.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Inspector
Hawx Pest Control
Houston, TX
07.2024 - Current
- Prepared reports detailing findings of inspections, investigations, and tests.
- Ensured compliance with industry regulations through meticulous attention to detail during inspections.
- Upheld codes and regulations governing materials, processes, and procedures.
- Provided excellent customer service by addressing client inquiries promptly and professionally.
- Conducted regular follow-up visits to ensure continued effectiveness of implemented pest control measures.
- Participated in ongoing training opportunities, enhancing expertise in various aspects of the pest control industry.
- Improved customer satisfaction by addressing concerns promptly and providing expert advice on preventative measures.
- Served as a mentor to new hires, sharing knowledge and expertise to help them excel in their roles as Pest Control Inspectors.
- Educated clients about integrated pest management strategies to promote environmentally responsible practices.
- Provided clients with detailed reports on their properties'' pest issues, recommending appropriate solutions for long-term control.
- Exceeded sales goals regularly, up-selling additional services while maintaining a focus on meeting client needs.
- Strengthened relationships with existing customers, providing ongoing support as needed for recurring services or new issues that arose.
- Developed a loyal customer base by consistently delivering exceptional service and fostering trust through transparency and open communication.
- Utilized computer software to manage customer information and service scheduling.
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
Assistant Manager
The Shandelier Room
Richton Park, IL
02.2021 - 03.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Office Manager
Cedar Bayou Towing
Baytown, TX
03.2008 - 05.2018
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
GED - General Studies
Tegeler Career Center
Pasadena, TX05.2003
Skills
- Quality control
- Visual inspections
- Inspection reporting
- Training and mentoring
- Clean driving record
- Equipment inspection
- Equipment operation
- Paperwork evaluations
- Team building
- Ethics and integrity
- Regulatory compliance
- Progress monitoring
- Strategic planning
- Report writing
- Compliance training
- Process improvements
- Industry expertise
- Business management
- Budget administration
- Inspection protocols
- Documentation preparation
- Continuous improvement
- Training coordination
- Performance evaluation
- Field inspections
- Software proficiency
- Observant nature
- Problem-solving
- Time management
- Critical thinking
- Documentation and recordkeeping
- Customer service
- Decision-making
- Excellent communication
- Safety education
- OSHA compliance
- Multitasking
Certification
Pest Control applicator license
Timeline
Inspector
Hawx Pest Control
07.2024 - Current
Assistant Manager
The Shandelier Room
02.2021 - 03.2023
Office Manager
Cedar Bayou Towing
03.2008 - 05.2018
GED - General Studies
Tegeler Career Center