Rachel Holmes
Prairie Grove,AR
Summary
Dependable accounting professional acknowledged for reliability, integrity and quick-learning ability. Highly skilled in customer service with eye for identifying and correcting errors. Dedicated with strong work ethic and resourceful nature.
Overview
10
10
years of professional experience
Work History
Receptionist, Insurance Verifier
Arkansas Oral and Facial Surgery Center
04.2023 - 07.2024
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients, and updated client records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Corresponded with clients through email, telephone, or postal mail.
Accounting Assistant, DOT Coordinator
RL Transport
04.2021 - 04.2023
- Entered data, generated reports, and produced tracking documents
- Used accounting software to prepare weekly and monthly financial reports
- Managed E-logs
- Handled write ups and discipline for DOT violations
- Maintained clean and organized files by keeping accounts payable records up-to-date
Customer Service Representative
Barry Electric
06.2016 - 05.2019
- Updated account information to maintain customer records
- Provided primary customer support to internal and external customers
- Answered constant flow of customer calls with minimal wait times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Educated customers about billing, payment processing, and support policies and procedures
- Followed up with customers about resolved issues to maintain high standards of customer service
- Cross-trained and provided backup support for organizational leadership.
Customer Care Manager/HR
Brightstar Healthcare Agency
05.2014 - 01.2016
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity
- Organized daily workflow and assessed appropriate staffing to provide optimal service
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Education
High School Diploma -
Fayetteville High School East
Skills
- Account reconciliation
- Report drafting
- Regulatory Compliance
- Invoicing and collections
- Month-end reports
- File and database management
- Computer proficiency
- MS Office
- Excel
- Call Management
Timeline
Receptionist, Insurance Verifier
Arkansas Oral and Facial Surgery Center
04.2023 - 07.2024
Accounting Assistant, DOT Coordinator
RL Transport
04.2021 - 04.2023
Customer Service Representative
Barry Electric
06.2016 - 05.2019
Customer Care Manager/HR
Brightstar Healthcare Agency
05.2014 - 01.2016
High School Diploma -
Fayetteville High School East
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