Brittany Burke
Newnan,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Outstanding customer service skills and relationship-building strengths. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Treatment Coordinator
Peachtree Oral And Facial Surgery Center
11.2022 - Current
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Provided support and guidance to patients and families to navigate healthcare systems.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Delivered excellent patient experiences and direct care.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Laid out potential payment plans for patients.
- Worked with patients to schedule tests and procedures.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Security Supervisor
Martel TCS
01.2020 - 10.2022
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Developed and implemented strategies to prevent and respond to security incidents.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Kept team compliant with security protocols and appearance standards.
- Established and maintained close working relationships with local law enforcement officers.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Monitored and approved access control systems for accessibility to authorized personnel.
- Supervised team of 2 security personnel during shift.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Responded swiftly to security incidents and effectively resolved security issues.
- Collaborated with management to develop security policies and procedures.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Conducted regular patrols of facility to detect and deter security threats.
Specialty Sales Associate
Target
07.2020 - 08.2021
- Used consultative sales approach to understand and meet customer needs.
- Leveraged proven sales methods to increase revenue and surpass sales objectives.
- Resolved order issues efficiently and enhanced customer satisfaction ratings.
- Clarified customer requests, forwarded product information and answered questions to support sales operations.
- Scheduled, updated and maintained product preparations and customer promotions.
Sales Associate /Assistant Manager
American Eagle Outfitters, Inc
05.2018 - 07.2020
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Defined clear targets and objectives and communicated to other team members.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales Associate /Assistant Manager
Yankee Candle
08.2014 - 03.2018
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Bachelor of Science - Criminal Justice
University of West Georgia
Carrollton, GA12.2020
Skills
- Punctual and Hardworking
- Professional Relationships
- Attention to Detail
- Organizational Skills
- Multitasking Abilities
- Administrative Support
- Critical Thinking Skills
- Customer Service
- Adapts to Changing Priorities
- Strong Problem-Solving Abilities
- Client Rapport-Building
- Excellent Verbal Communication Skills
Timeline
Treatment Coordinator
Peachtree Oral And Facial Surgery Center
11.2022 - Current
Specialty Sales Associate
Target
07.2020 - 08.2021
Security Supervisor
Martel TCS
01.2020 - 10.2022
Sales Associate /Assistant Manager
American Eagle Outfitters, Inc
05.2018 - 07.2020
Sales Associate /Assistant Manager
Yankee Candle
08.2014 - 03.2018
Bachelor of Science - Criminal Justice
University of West Georgia
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