Lilia Ornelas
Los Angeles,United States
Summary
Professional with hands-on experience in dental practice management and patient coordination. Skilled in treatment planning, patient communication, and insurance processing. Strong focus on team collaboration and achieving optimal patient outcomes. Known for adaptability and reliability in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Treatment Coordinator
Bright Now Dental
08.2021 - Current
- Coordinate and manage patient treatment plans
- Coordinate insurance claims, ensuring seamless treatment processes and patient satisfaction.
- Verify insurance eligibility, coverage, and approvals, enhancing financial accuracy and patient trust.
- Manage payments, deductibles, copays, ensuring precise financial records.
- Schedule appointments, streamline patient flow, improving operational efficiency.
- Handle multi-line calls, enhancing communication and patient service.
- Providing overall administrative support to ensure the dental practice operates efficiently.
Dental Receptionist
Smile West Dental
02.2017 - 06.2021
- Greeting patients during check-in and check-out processes.
- Answering phone calls, responding to inquiries, and providing information to patients.
- Insurance verification, to ensure accurate billing and reduce denials.
- Filling, faxing, and scanning documents.
- Managed patient scheduling and appointment confirmations to optimize office workflow.
- Assisted patients with inquiries, providing exceptional customer service and support.
Education
Associate Degree - Administration of Justices
East Los Angeles College
06.2005
HS Diploma - undefined
Thomas Jefferson High School
12.1993
Skills
- Appointment scheduling
- Financial counseling
- Professionalism and ethics
- Privacy and confidentiality
- Patient care
- HIPAA compliance
- Insurance Authorizations processing
- Insurance verification
- Patient care coordination
- Documentation
- Patient flow management
- Scheduling
- Proficient in QSI, One-Smile, Eagle software, Dentrix, Open Dental
- Filing and recordkeeping
- Teamwork and collaboration
- Problem-solving
- Punctual and hardworking
- Multitasking Abilities
- Excellent communication
- Detail-oriented
- Verbal and written communication
- Customer service
Languages
English
Spanish
Timeline
Treatment Coordinator
Bright Now Dental
08.2021 - Current
Dental Receptionist
Smile West Dental
02.2017 - 06.2021
HS Diploma - undefined
Thomas Jefferson High School
Associate Degree - Administration of Justices
East Los Angeles College