Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rachel Holmes

Minnetonka,MN

Summary

Dynamic writer, communications manager, and marketing strategist experienced in crafting compelling messaging that effectively showcases company strengths as solutions to client needs. Proven expertise in developing intricate responses to bid requests across diverse business-to-business and government sectors, driving successful outcomes through strategic communication. A strong track record of fostering continuous improvement in organizational processes and systems, enhancing overall efficiency and effectiveness. Exceptional writing skills tailored for various audiences, complemented by meticulous attention to detail that ensures clarity and impactful messaging.

Overview

9
9
years of professional experience

Work History

Vice President, Marketing and Customer Care

ApplianceSmart Contracting Inc.
11.2023 - 01.2025
  • Led cross-functional teams in sales proposal process, including setting and maintaining bid timeline, assigning internal responsibilities, completing assigned duties, and ensuring successful completion and compliance of final bid submission.
  • Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and employees to promote collaboration and long-term success.
  • Launched successful marketing campaigns that attracted new clients and expanded market reach.
  • Reviewed and edited contracts provided by business-to-business clients to ensure company adherence to operational and administrative requirements.
  • Provided ongoing research on industry-related legislation, technical developments, and competition.
  • Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.

Executive Vice President

ARCA Recycling, Inc.
01.2016 - 09.2023
  • Achieved unparalleled company growth through development of responses to sole-source and competitive bid requests for government, environmental services, utility, construction, waste management, and other business sector prospects.
  • Served as author, editor, and proofreader working within brand guidelines for all major company communications, including investor relations materials, internal and external executive communications, sales presentations, public relations pieces, technical specifications, and published articles.
  • Drove implementation and ongoing management of company programs and services with clients and internal staff, maintaining a high client retention rate through exceptional customer care.
  • Served as key spokesperson for organization at industry events and conferences, showcasing thought leadership while fostering strategic connections with potential partners.
  • Collaborated with counsel to formulate company positions for lawsuits, investigations, and other legal matters; supported attorneys in developing written documentation and served as fact-checker, proofreader, and editor.
  • Developed and negotiated standard and custom contracts for company products and services; assessed contract performance against established KPIs, identifying areas for driving continuous improvement initiatives.

Education

Associate of Arts -

Mesabi Community College
Virginia, Minn.

Bachelor of Arts - Political Science

University of Minnesota
Minneapolis, Minn.

Skills

  • Proficient in Microsoft Office 365 and Adobe Suite
  • Synthesis of information for written communication
  • Effective communication with meticulous detail orientation
  • Independent and collaborative worker
  • Commitment to ethical standards

Accomplishments

  • Spearheaded establishment of new revenue-generating stream, including program design, systems build, and marketing efforts.
  • Implemented national customer service platform to resolve client issues more effectively while tracking company costs and employee time.
  • Successfully directed teams responsible for diverse areas of business, including communications, legal services, marketing, contract administration, account management, national call center, environmental health and safety, and supplier diversity.
  • Managed account executive team during period of exponential growth to ensure superior support for company’s clients while motivating team to exceed corporate financial and operational goals.

Timeline

Vice President, Marketing and Customer Care

ApplianceSmart Contracting Inc.
11.2023 - 01.2025

Executive Vice President

ARCA Recycling, Inc.
01.2016 - 09.2023

Associate of Arts -

Mesabi Community College

Bachelor of Arts - Political Science

University of Minnesota

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Rachel Holmes