Richard Urbanski
Bloomington,MN
Summary
Goal-oriented manager with distinguished experience in appliance and general contracting industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
21
21
years of professional experience
Work History
Contract Sales Manager
ApplianceSmart Contracting
01.2013 - 03.2024
- Delivered recommendations to long-term accounts to promote brand awareness to key audience.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed a deep understanding of customer needs, providing tailored solutions that resulted in increased client satisfaction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Drove customer retention efforts by proactively addressing concerns and resolving issues promptly, earning a reputation for outstanding service quality.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Collaborated with cross-functional teams to ensure timely delivery of products and services, enhancing customer loyalty.
- Built relationships with customers and community to establish long-term business growth.
Store Manager
ApplianceSmart
02.2005 - 12.2012
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Assisted with hiring, training and mentoring new staff members.
- Raised property accuracy and accountability by creating new automated tracking method.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Store Lead
ApplianceSmart
11.2003 - 01.2005
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Championed continuous improvement initiatives that led to enhanced operational efficiency and an improved customer experience.
- Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
- Maintained customer satisfaction with quick and professional handling of product returns.
Warehouse Associate
ApplianceSmart
04.2003 - 10.2003
- Completed regular cycle counts to maintain accurate inventory records and identify discrepancies early on.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Managed warehouse operations and verified proper shipment procedures.
- Checked packages and merchandise for damage and notified vendors.
- Assembled pallets and crates for secure transportation of materials.
Education
High School Diploma -
Kemmerer High School
Kemmerer, WY06.1994
Skills
Target setting
Staff Training and Development
Bid Request Management
Performance Evaluations
Sales process optimization
Change Management
Account Servicing
Sales processes
Timeline
Contract Sales Manager
ApplianceSmart Contracting
01.2013 - 03.2024
Store Manager
ApplianceSmart
02.2005 - 12.2012
Store Lead
ApplianceSmart
11.2003 - 01.2005
Warehouse Associate
ApplianceSmart
04.2003 - 10.2003
High School Diploma -
Kemmerer High School
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