Summary
Overview
Work History
Skills
Timeline
Generic

Rachel Hood

San Antonio

Summary

Dedicated Customer Service Specialist with Management Experience providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

19
19
years of professional experience

Work History

Call Center Customer Service Representative

UnifyCX
02.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Pet Stylist

Petcetra
07.2022 - 07.2023
  • Communicated patiently and clearly with customers to understand desired pet services and specific preferred styles.
  • Answered salon phones, made appointments, interacted with veterinarians and technicians and collaborated with team to help salon management build successful operation.
  • Maintained quick styling pace while paying attention to detail, quality and safety and understood and performed correct trims for multiple specific breeds and coat types.
  • Delivered excellent service to pet owners to drive repeat business.

Canine Reproduction Specialist

Nestle Purina PetCare
10.2020 - 06.2022
  • Displayed passion for animal welfare and demonstrated humane techniques with progressive training models.
  • Kept records documenting animal health, diet or behavior.
  • Conducted training programs to develop or maintain desired animal behaviors.
  • Observed animal physical conditions to detect illness or unhealthy conditions requiring medical care.
  • Communicated within my team and collaborated with other teams on mutual goals.

Resort Manager

Pete & Mac's Pet Resort
10.2006 - 03.2020


  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants.
  • Built and strengthened industry partnerships to improve product placements, amplify coverage and maximize effectiveness of marketing strategies.
  • Oversaw day-to-day processing of payroll and time clock for 25+ employees.
  • Organized charity events and food drives for local charities.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.

Skills

  • Business operations
  • Marketing
  • Guest experiences
  • Project organization
  • Customer Service
  • Professional Telephone Demeanor
  • High-Energy Attitude
  • Positive and Professional

Timeline

Call Center Customer Service Representative

UnifyCX
02.2024 - Current

Pet Stylist

Petcetra
07.2022 - 07.2023

Canine Reproduction Specialist

Nestle Purina PetCare
10.2020 - 06.2022

Resort Manager

Pete & Mac's Pet Resort
10.2006 - 03.2020

Similar Profiles

CREATE PROFILE
Rachel Hood