Rachel Hooker

Inventory Manager/CSR

• Managed end-to-end inventory valued at ~$90,000 for a high volume 6-doctor practice, including ordering, receiving, storage, and distribution of medical supplies and pharmaceuticals
• Monitored inventory levels and usage trends to ensure optimal inventory and prevent shortages or overstock
• Coordinated with vendors to negotiate pricing, track orders, and maintain reliable supply chains
• Implemented inventory controls and audit processes to maintain accuracy, reduce waste, and ensure regulatory compliance
• Collaborated with veterinary staff to forecast supply needs based on patient volume and seasonal trends
• Reduced supply costs through vendor negotiations
• Reduced accounts receivable by approximately 75% over 16 months with improved billing oversight and follow up processes
• Managed billing and invoicing for low income programs and rescues to ensure accurate and timely charges and payments for services rendered
• Oversaw online pharmacy requests

Veterinary Assistant

• Educated clients on treatment plans, medications, and preventive care
• Demonstrated proper restraint for exams and blood draws
• Performed cephalic venipuncture independently; training in jugular, lateral saphenous, and medial saphenous venipuncture
• Administered subcutaneous injections and fluids
• Conducted in-house diagnostic testing, including fecal analysis and heartworm testing
• Filled medications accurately and efficiently
• Provided compassionate care to patients and clear communication with pet owners
• Developing proficiency in intramuscular injections and reading ear cytologies

• Filled medications accurately and efficiently
• Coordinated and maintained daily scheduling for a 4-doctor (previously 5-doctor) AAHA accredited practice
• Managed and updated patient records by scanning and attaching dental, surgical, new client, and emergency drug sheets
• Oversaw online pharmacy requests
• Proactively contacted 50+ clients weekly to follow up on overdue services for patients
• Balanced cash drawer and prepared daily deposits with accuracy and accountability
• Maintained organized filing systems for medical records and documents
• Monitored email and promptly respond to clinic email communications

• Assist doctors by restraining pet in exam rooms
• Administer subcutaneous injections and subcutaneous fluids
• Remove catheters from surgery patients
• Demonstrate proper restraint for various services
• Restock exam rooms and clean in between appointments
• Administer medications to boarders (transdermal, aural, ocular, SQ, PO, etc.)
• Monitor pets for signs of stress, injury, or sickness and report animal’s condition to technician/veterinarian
• Maintain cleanliness of kennels/runs as well as the entire kennel area
• Perform spa services (baths, nail trims, internal anal glands, etc.)
• Prepare meals as stated by the client’s instructions
• Maintain housekeeping