Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Howe

Waterford

Summary

Friendly and efficient professional devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding standards with strong skill in retaining product and service information to provide effective issue resolution.

Overview

5
5
years of professional experience

Work History

Customer Service Associate

Schiller, Knapp, Lefkowitz & Hertzel, LLP
Latham
05.2016 - 01.2018
  • Assisted clients with inquiries and provided accurate information about legal services.
  • Collaborated with team members to ensure consistent service delivery across departments.
  • Maintained organized records of client interactions and follow-up actions taken.
  • Resolved client complaints by identifying issues and offering suitable solutions.

Office Manager

Popper Republic
Alexandria
09.2012 - 03.2016
  • Coordinated schedules and appointments for staff and clients.
  • Processed incoming correspondence and directed to appropriate personnel.
  • Maintained filing systems to ensure easy access to information.
  • Implemented office policies and procedures to streamline daily activities.
  • Assisted in onboarding new employees by providing necessary resources.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Maintained filing system for records, correspondence and other documents.
  • Managed office inventory and placed new supply orders.

Education

Bachelor of Science - Accounting

Elon University
Elon, NC
05-2006

Skills

  • Client communication
  • Legal documentation
  • Service quality
  • Customer relationship management
  • Record keeping
  • Effective communication
  • Information accuracy
  • Team collaboration

Timeline

Customer Service Associate

Schiller, Knapp, Lefkowitz & Hertzel, LLP
05.2016 - 01.2018

Office Manager

Popper Republic
09.2012 - 03.2016

Bachelor of Science - Accounting

Elon University

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