Caitlin Serrano
Citrus Springs
Summary
Customer-focused professional with a strong track record in retail customer service and sales support. Proficient in resolving conflicts, managing scheduling, and fostering lasting client relationships in fast-paced environments. Demonstrates strong communication and multitasking abilities to enhance customer experiences.
Overview
13
13
years of professional experience
Work History
Customer Service Associate
Walmart
Lecanto
04.2023 - Current
- Provide excellent customer service in a high-volume retail environment
- Resolve customer complaints and conflicts professionally and efficiently
- Assisted customers with pickup orders, scheduling issues, and rescheduling to enhance order fulfillment
- Answered customer questions regarding store services, products, and policies to ensure informed purchasing decisions
- Supported sales initiatives by fostering positive customer relationships and driving repeat business
- Multitask between computer systems and customer interactions in a fast-paced setting
- Handle cash transactions accurately and maintain balanced registers
Photography Business Owner
Self-Employed
Florida
01.2017 - 01.2021
- Managed daily business operations including scheduling, customer communication, and appointment coordination
- Maintained regular client contact through phone, email, and messaging platforms to foster lasting relationships
- Used computer systems and spreadsheets to organize bookings, payments, and customer information
- Provided professional customer service while building strong client relationships
- Managed time-sensitive scheduling and resolved client concerns to ensure smooth operations
- Developed and executed social media campaigns to enhance service visibility and engagement
Bakery Associate
Winn-Dixie
Lecanto
07.2013 - 08.2014
- Guided customers in selecting bakery orders and product recommendations to enhance their shopping experience
- Delivered friendly customer service while ensuring accurate handling of transactions to foster customer satisfaction
- Maintained clean and organized work areas while meeting food safety standards
- Worked efficiently in a team-focused retail environment
Education
High School Diploma -
Lecanto High School
3810 W Educational Path, Lecanto, FL 3446105-2013
Skills
- Customer service and support
- Client communication
- Conflict resolution
- Telephone skills
- Appointment scheduling
- Scheduling management
- Cash handling
- Sales support
- Computer and POS systems
- Spreadsheet management
- Multitasking
- Time management
- Problem solving
- Team collaboration
- Written and verbal communication
Timeline
Customer Service Associate
Walmart
04.2023 - Current
Photography Business Owner
Self-Employed
01.2017 - 01.2021
Bakery Associate
Winn-Dixie
07.2013 - 08.2014
High School Diploma -
Lecanto High School