Rachel Howell
Brownwood,TX
Summary
Dynamic office professional experienced in managing client relationships and outreach, and delivering exceptional customer service. Known for problem-solving abilities and effective communication, consistently maintaining organization and efficiency in administrative operations.
Overview
6
6
years of professional experience
Work History
Office Manager
Brown County-Texas A&M AgriLife Extension Service
Brownwood, Texas
04.2025 - Current
- Implemented office procedures to enhance workflow and efficiency in daily tasks.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Coordinated scheduling for staff meetings and client appointments effectively.
- Assisted in organizing community outreach events to promote agricultural education.
Owner/Operator
Luna Maya Baby Boutique
Brownwood, Texas
05.2020 - 07.2026
- Managed daily operations of a baby boutique, ensuring smooth workflow.
- Curated product selection to meet customer needs and seasonal trends.
- Developed marketing strategies to enhance brand visibility and customer engagement.
- Implemented customer feedback systems to improve service quality.
- Oversaw business operations including staff management, sales activities, inventory control, and accounting processes.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Coordinated community outreach programs to strengthen local business ties.
Assistant to the Director
Brownwood Area Chamber of Commerce
Brownwood, Texas
06.2023 - 11.2023
- Managed correspondence between Director and external partners, ensuring timely communication and relationship maintenance.
- Compiled and categorized membership data systematically and maintained records for membership applications and renewals.
- Facilitated visitor navigation to appropriate office locations by directing them to the appropriate personnel.
- Responded to incoming customer calls and delivered effective service.
- Assisted with event coordination, including scheduling, budgeting, and vendor relations.
Education
Associate of Arts - General Studies
Central Texas College
Fredericksburg, TX05-2019
Skills
- Office management
- Office operations
- Event planning
- Community outreach
- Relationship building
- Scheduling
- Customer relationship management
- Customer service
- Team collaboration
- Attention to detail
- Effective communication
- Time management
- Social media management
- Proficient in Microsoft Office: Word, Excel, and Outlook
Affiliations
- Vice President, Young Professionals of Brown County
- Board Member, Arts Council of Brownwood
- Board Member, School Improvement Team, Brown County Christian School
Timeline
Office Manager
Brown County-Texas A&M AgriLife Extension Service
04.2025 - Current
Assistant to the Director
Brownwood Area Chamber of Commerce
06.2023 - 11.2023
Owner/Operator
Luna Maya Baby Boutique
05.2020 - 07.2026
Associate of Arts - General Studies
Central Texas College