Rachel Hyland
Brighton
Summary
Results-driven professional with expertise in operational optimization, product strategy, and user testing. Proven track record of enhancing product value through cross-functional collaboration and innovative process improvements.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Operations Automation, Principle
Exp Realty
Bellingham
05.2025 - 07.2026
- Led product strategy development and execution for multiple product lines.
- Collaborated with cross-functional teams to align product vision and goals.
- Prioritized product features based on user feedback and business value.
- Facilitated product roadmap reviews with stakeholders to ensure alignment.
- Coordinated user testing sessions to gather insights for product improvements.
- Collaborated with engineering teams to design technical solutions that met customer needs.
- Identified product gaps and generated innovative ideas to expand market share, improve customer experience and drive growth.
- Created prototypes and visual mockups by liaising and collaborating with designers.
- Leveraged technical knowledge to navigate functional requirements.
Learning and Development Leader
Exp Realty
Bellingham
02.2022 - 05.2025
- Created and implemented a comprehensive plan for staff development, ensuring alignment with organizational goals.
- Collaborated with leadership to assess and prioritize training needs across departments.
- Collaborated with managers to assess current team capabilities and develop strategies for improvement.
- Developed training programs to enhance employee skills and knowledge.
- Designed instructional materials using innovative learning technologies.
- Developed innovative content delivery methods that engaged learners and maximized learning impact efficiently.
- Implemented onboarding processes for new employees to ensure smooth transitions.
- Evaluated training effectiveness using participant feedback and performance assessments to inform future programs.
Education
Bachelor of Arts - English
Schoolcraft College
English07-2026
Skills
- Operational optimization
- Cross-functional collaboration
- Cycle management
- User testing and feedback
- Process improvement
- Product strategy
- Content delivery
- Product lifecycle management
- Learning development
Certification
- Michigan Real Estate Licensed Realtor
- HubSpot Service Hub Certification
- HubSpot Sales Hub Certification
Timeline
Operations Automation, Principle
Exp Realty
05.2025 - 07.2026
Learning and Development Leader
Exp Realty
02.2022 - 05.2025
Bachelor of Arts - English
Schoolcraft College