Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel I. Quirk

Summary

Experienced with managing fulfillment operations and optimizing inventory processes. Utilizes effective leadership to improve team productivity and efficiency. Track record of enhancing workflow through strong organizational and problem-solving skills.

Overview

7
7
years of professional experience

Work History

FULFILLMENT SUPERVISOR

SKIN SPECIALTY SOLUTIONS
07.2023 - Current
  • Supervise daily fulfillment operations, ensuring timely and accurate order processing.
  • Directly supervises pharmacy technicians and other pharmacy employees involved in fulfillment processes, including but not limited to safely operating equipment, as well as equipment and facility cleaning.
  • Manages and approves time sheets of direct reports.
  • Effectively schedule fulfillment technicians based on shipment volume projections.
  • Partners with upper management to stay within the budget allotted for time worked.
  • Partners in the recruiting process and effectively onboards new team members; while actively developing high performing team members.
  • Partners with their team to identify and map career opportunities by having regular conversations around performance and growth.
  • Provides leadership and fosters positive employee relations through effective communication.
  • Ensures all fulfillment logs and reports are completed efficiently, accurately and on time.
  • Conducts employee competency assessments.
  • Partners cross-functionally with compounding, customer success, supply chain, IT and talent acquisition teams to provide the highest level of customer satisfaction, team support and ability to meet monthly shipping deadlines.


BOTTLING LEAD SPECIALIST

SKIN SPECIALTY SOLUTIONS
11.2021 - 07.2023
  • Provided direct day-to-day supervision of Bottling Pharmacy Technicians.
  • Frequently audited workflow to ensure best practices and Bottling Technician expectations.
  • Followed USP 795 and USP 800 guidelines to ensure safe and compliant bottling practices.
  • Approved direct reports PTO, time sheets and schedule changes.
  • Provided evaluations for Bottling Pharmacy Technicians at 90 days, and annually thereafter.
  • Documented and communicated Attendance policy, consistently holds employees accountable to policy.


TRIAGE TECHNICIAN

SKIN SPECIALTY SOLUTIONS
05.2019 - 11.2021
  • One of the initial fulfillment technicians at SSS and was quickly promoted to Triage Technician.
  • Consistently ranked top shipper, averaging 500 prescriptions shipped/day.
  • Identify and assist Fulfillment managers with potential workflow setbacks. Determined and implemented the best solutions to prevent future setbacks and improve efficiency of the team.
  • Created and implemented workflow to current triage responsibilities.
  • Timely completion of order preparation for team members and finalizing daily numbers at EOD.
  • Communicating effectively with pharmacy team members, prescribing practitioners, and patients. Efficiently designate workloads and communicate when to pivot tasks to fulfillment technicians to ensure the most productivity in a day.
  • Complied with all applicable federal and state pharmacy laws to ensure quality control and safety procedures are executed. Committed to maintaining confidentiality of protected health information.

RECEPTIONIST

INVESTORS TITLE COMPANY
06.2018 - 05.2019
  • Worked side by side with managers to ensure they were prepared and had all the information necessary to create smooth closings.
  • Scheduled appointments for both Title Closers located in office and countless real estate agents from the connected real estate agency. Entered in all prominent information from customers contracts into our ITC database.
  • Maintained accurate records and files, supporting compliance and organizational standards.

Education

No Degree - Communications

Saint Louis Community College
St. Louis, MO
11-2027

Skills

  • -Strong leadership and delegation skills
  • -Excellent interpersonal, communication, and comprehension skills
  • -Time management and the ability to prioritize tasks to meet expectations
  • -Consistently meeting and exceeding goal metrics
  • -Leveraging outstanding customer service talents to understand and build long-term relationships
  • Thoroughness in reviewing work
  • Effective organizational skills

Timeline

FULFILLMENT SUPERVISOR

SKIN SPECIALTY SOLUTIONS
07.2023 - Current

BOTTLING LEAD SPECIALIST

SKIN SPECIALTY SOLUTIONS
11.2021 - 07.2023

TRIAGE TECHNICIAN

SKIN SPECIALTY SOLUTIONS
05.2019 - 11.2021

RECEPTIONIST

INVESTORS TITLE COMPANY
06.2018 - 05.2019

No Degree - Communications

Saint Louis Community College

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