Hi, I’m
IRA MICHEAL THOMPSON
Charlotte,NC
Summary
Experienced front-line supervisor with a proven track record of effectively leading and motivating teams to achieve operational excellence. Skilled in process optimization, employee development, and maintaining high standards of quality and safety. A strong communicator and problem solver, adept at fostering a collaborative and efficient work environment. Solid background in overseeing fulfillment operations, successfully leading teams to optimize inventory management and streamline processes. Demonstrates proficiency in problem-solving and effective communication skills.
Overview
12
years of professional experience
Work History
Bj's Wholesale Club
Fulfillment Supervisor
09.2024 - Current
Job overview
- Maintained compliance with company safety policies and called violations to attention of management.
- Played an instrumental role in achieving on-time delivery goals through careful planning and execution of daily tasks and responsibilities.
- Enhanced customer satisfaction levels by promptly addressing and resolving order-related issues.
- Consistently met or exceeded order fulfillment deadlines through efficient resource allocation and workload distribution among team members.
- Proactively identified potential bottlenecks or delays in the fulfillment process, implementing corrective actions as needed to maintain optimal efficiency levels.
- Established a positive work culture that fostered teamwork, collaboration, and high morale among employees in the fulfillment center.
- Implemented strategies to enhance productivity and optimize departmental operations.
- Cross-trained new associates on picking and filling orders for warehouse products.
- Managed employee scheduling to ensure adequate staffing levels during peak periods or in response to unexpected absences.
- Improved order accuracy by closely monitoring the picking and packing process in the fulfillment center.
- Assigned tasks to team members to complete within designated time frames.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Mediated team member disputes and handled grievances.
FedEx Ground
Operations Manager
10.2019 - 01.2024
Job overview
- Lead a team of frontline employees to ensure smooth operations, including sorting, loading, and delivery processes
- Monitor and manage key performance indicators (KPIs) to ensure operational targets are met or exceeded
- Develop and implement operational strategies to enhance productivity, efficiency, and customer satisfaction
- Collaborate with cross-functional teams to streamline processes and resolve operational challenges
- Ensure compliance with safety regulations and promote a culture of safety awareness among team members
- Foster a positive and collaborative work environment by providing coaching, training, and professional development opportunities to team members
- Analyze operational data to identify trends, issues, and opportunities for process optimization
- Proactively address customer concerns, feedback, and inquiries to ensure high levels of customer satisfaction
- Implement continuous improvement initiatives to enhance operational processes and reduce costs
- Stay updated on industry trends, market developments, and best practices to drive operational excellence
- Prepare regular reports and presentations on operational performance for senior management
New Seasons Charlotte Treatment Center
Substance Abuse Counselor
12.2016 - 07.2019
Job overview
- Conducted individual assessments to determine the level of care needed and develop personalized treatment plans for each client
- Provided one-on-one counseling sessions to clients, addressing their substance abuse issues, mental health concerns, and personal challenges
- Facilitated group therapy sessions to promote a sense of community and shared understanding among clients
- Collaborated with the treatment team to develop comprehensive treatment plans that address clients' physical, emotional, and psychological needs
- Monitored clients' progress, track milestones, and adjust treatment plans as necessary to ensure positive outcomes
- Educated clients and their families about addiction, recovery strategies, and coping mechanisms to support long-term sobriety
- Maintained accurate and confidential client records, documentation, and progress notes in accordance with regulatory guidelines
- Worked with external agencies, such as probation officers and social workers, to coordinate care for clients with legal or social service involvement
- Provided crisis intervention and support for clients experiencing immediate emotional distress or relapse
- Stayed updated on the latest research, best practices, and advancements in substance abuse treatment to enhance counseling techniques
- Participated in team meetings, case conferences, and ongoing professional development opportunities
Delaware State University
Associate Athletic Director for Facilities
10.2014 - 12.2015
Job overview
- Developed and implemented a comprehensive facilities management strategy that aligns with the department's goals and objectives
- Oversaw the maintenance, renovation, and enhancement of athletic facilities, including stadiums, arenas, training centers, and outdoor venues
- Collaborated with campus facilities management to ensure that athletic facilities are well-maintained and meet safety and regulatory standards
- Led and managed a team of facility staff, including facility managers, groundskeepers, maintenance personnel, and event staff
- Planned and executed logistics for athletic events, competitions, practices, and tournaments hosted by the department
- Coordinate scheduling and allocation of facilities for athletic teams, club sports, and recreational activities
- Managed budget allocation for facility maintenance, upgrades, and capital projects
- Liaised with coaches, athletic trainers, and sports administrators to ensure facilities meet the needs of each sport and support athlete development
- Collaborated with marketing and communications teams to showcase athletic facilities and promote them for recruiting and public events
- Developed and implement emergency response and contingency plans for facility-related incidents
- Stayed updated on industry trends, best practices, and emerging technologies in sports facility management
- Prepared reports and presentations for senior leadership on facility usage, maintenance, and improvement projects
Savannah State University
Assistant Athletic Director of Compliance/Game Operations
08.2012 - 09.2014
Job overview
- Oversaw and managed all aspects of NCAA/MEAC compliance for the athletic department, including recruiting, eligibility, and rules education
- Stayed current with NCAA/MEAC rules and regulations and ensure all athletic programs, coaches, and student-athletes are complying
- Developed and delivered educational programs and workshops to coaches, staff, and student-athletes on NCAA/MEAC compliance matters
- Coordinated and submit required reports to NCAA/MEAC and conference offices in a timely manner
- Conducted regular audits and reviews of compliance processes to identify potential areas of improvement
- Coordinated and managed the planning and execution of game-day operations for athletic events, including ticketing, security, facilities, and fan engagement
- Collaborated with various departments to ensure smooth game-day logistics, including marketing, communications, facilities, and athletic trainers
- Supervised and led event staff, volunteers, and interns to ensure proper execution of game-day operations
- Developed and implemented emergency response and contingency plans for game-day incidents
- Oversaw the scheduling and coordination of game officials, medical personnel, and broadcast crews for televised events
- Collaborated with visiting teams and officials to ensure a positive and professional experience during their visit
Education
Winston-Salem State University, Winton-Salem, NC
B.S from SPORT MANAGEMENT
University Overview
Concentration: Business Administration
Skills
- Employee Relations
- Conflict Resolution
- Performance Management
- Adaptability
- Coaching
- Analytical Skills
- Technical Proficiency
- Business Acumen
- Leadership
- Employee Development & Training
- Warehouse operations
- Staff scheduling
- Order execution
- Performance monitoring
- Teamwork and collaboration
- Problem-solving
- Time management
Timeline
Fulfillment Supervisor
Bj's Wholesale Club
09.2024 - Current
Operations Manager
FedEx Ground
10.2019 - 01.2024
Substance Abuse Counselor
New Seasons Charlotte Treatment Center
12.2016 - 07.2019
Associate Athletic Director for Facilities
Delaware State University
10.2014 - 12.2015
Assistant Athletic Director of Compliance/Game Operations
Savannah State University
08.2012 - 09.2014
Winston-Salem State University
B.S from SPORT MANAGEMENT
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