Rachel Iverson

· Managed an inventory of claims to evaluate compensability/liability.

· Established action plan based on case facts, best practices, protocols, regulatory issues and available resources.

· Planned and conducted investigations of claims to confirm coverage and to determine liability, compensability, damages and to identify fraud indicators, ensuring claim accuracy and protecting company assets.

· Assessed policy coverage for submitted claims and notified the insured of any issues; determined the claim, referred claims to the subrogation group or Special Investigations Unit as appropriate.

· Collaborated with healthcare providers, legal teams, and claimants to gather documentation, resolve disputes, pursue early settlements and maintain fair outcomes for efficient case resolution.

· Prepared detailed investigative reports, enabling informed decision-making while upholding confidentiality and ethical standards.

· Assessed actual damages associated with claims and conducted negotiations, withing assigned authority limits, to settle claims.

• Drafted and managed legal documents with precision while ensuring compliance with regulations.
• Built strong relationships with managers, peers, and patients to enhance service quality.
• Conducted motivational interviews and demographic assessments to support informed decision-making.
• Adapted to fast-paced environments by managing shifting priorities and sensitive information.
• Directed counsel through litigation, conducted negotiations, and evaluated child support cases.
• Investigated claims, assessed coverage and liability, and settled claims within authority levels.

• Streamlined executive-level administrative support by managing scheduling and workflow coordination.
• Oversaw onboarding, payroll management, event planning, and supply inventory, ensuring HR compliance.
• Recorded and transcribed meeting minutes, maintaining documentation accuracy and timely distribution.
• Evaluated board member applications for compliance with policies and regulatory standards to uphold integrity.

• Delivered comprehensive administrative support to judicial officials, coordinating workflows and scheduling efficiently.
• Conducted thorough investigative research and processed documents for litigation and trial preparation.
• Executed special projects precisely, meeting deadlines while adhering to departmental objectives.
• Assessed grievances and identified resolutions, implementing service recovery strategies to enhance compliance and satisfaction.

• Streamlined administrative support tasks, including scheduling and client coordination for operational efficiency.
• Conducted investigative research and managed confidential records, ensuring compliance with documentation standards.
• Handled high-volume communications with professionalism, resolving inquiries and facilitating stakeholder interactions.
• Entered demographic information into multiple database systems while safeguarding confidentiality.
• Assisted attorneys in case preparation, processing sensitive documents under tight deadlines with accuracy and compliance.
• Directed litigation counsel, engaged experts, and prepared trials while evaluating cases for future hearings.
• Contacted victims and witnesses for statements, confirmed subpoena receipt, and arranged necessary travel logistics.
• Utilized Microsoft Word, Excel, Outlook, and scheduling systems to enhance workflow accuracy.

• Provided comprehensive administrative support through scheduling, calendar management, and client coordination to enhance operational efficiency.
• Conducted investigative research and managed confidential records to ensure compliance with documentation standards.
• Handled high-volume calls and correspondence, maintaining professionalism while facilitating communication between stakeholders.
• Accurately entered demographic information into multiple databases, upholding confidentiality throughout the process.
• Assisted attorneys in documentation and case preparation, processing sensitive records under strict deadlines while ensuring compliance with legal standards.
• Directed litigation processes by engaging experts, conducting trial preparations, and evaluating cases for future hearings.
• Contacted victims, witnesses, and experts for statements; confirmed subpoenas and arranged necessary travel logistics.
• Utilized advanced proficiency in Microsoft Word, Excel, Outlook, and scheduling systems to improve workflow accuracy.