RACHEL JACKSON
Dublin,VA
Summary
Knowledgeable Care Coordinator experienced in coordinating care for individuals with mental health and substance use. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Safety Initiative Coordinator
Sentara Healthcare
, VA
06.2023 - Current
- Provides case management services to patients, families, and designated caregivers.
- Uses company software and databases to maintain records of services performed and patient conditions.
- Completes member assessments in accordance with current regulations and guidelines.
- Meets customer call guidelines for service levels, handle time and productivity.
- Provided support and guidance to patients and families to navigate healthcare systems.
- Monitor patient health records for accuracy to meet compliance with healthcare guidelines.
- Create customized care plans to assess and meet individual needs.
- Scheduled appointments for clients with appropriate medical specialists.
Early Childhood Case Manager
New River Valley Community Services
, VA
05.2021 - 05.2023
- Care Coordination for clients to community resources and community providers.
- Individualized and implemented treatment plans.
- Assessed needs and behaviors of clients for intensive services.
- Complete and sent referrals to outpatient counselors, psychiatrists, crisis services, in home services, ID/DD case management services, community case management, school-based services.
- Provide parents/guardians with information on waivers and social security income.
- Complete behavioral and developmental evaluations with parents/guardians.
- Collaborate with counselors, psychiatrists, teachers, and doctors, on client's treatment of care plan.
Same Day Access Case Manager
New River Valley Community Services
, VA
12.2019 - 05.2021
- Tracked incoming clients and referrals from government agencies
- Care coordination for clients to community resources and community providers
- Worked closely with psychiatrists, community organizations, and mental health providers on clients' treatment of care
- Assisted clients applying for Medicaid insurance
- Developed trusting relationships with social services, health care providers and governmental agencies.
Childhood Case Manager
New River Valley Community Services
, VA
02.2019 - 12.2019
- Provided crisis support and assistance to clients with social-emotional disturbances' throughout the school day
- Developed and implemented treatment plans
- Worked closely with school staff and mental health providers as a treatment team for clients
- Maintained accurate records of all interactions with clients according to HIPAA regulations.
Childhood Case Manager
New River Valley Community Services
, VA
11.2014 - 02.2019
- Care Coordination for clients to community resources and community providers
- Completed intake and annual assessments with parents/guardians
- Documentation of services in a 24-hour period
- Individualized and implemented treatment plans
- Provided parents/guardians with information on waivers and social security income
- Completed and sent referrals to outpatient counselors, psychiatrists, crisis services, in home services, ID/DD case management services, community case management, school-based services
- Assessed the needs and behaviors of clients for intensive services
- Completed behavioral and developmental evaluations with parents/guardians
- Collaborated with counselors, psychiatrists, teachers, and doctors, on a client's care
Education
Master of Science - Sciences
Radford University Carilion
Radford, VA12-2023
Bachelor of Arts - Social Work
Christopher Newport University
Newport News, VA05-2014
Skills
- Critical Thinking
- Organization
- Treatment Coordination
- Data Entry
- Resource Allocation
- Document Management
- Referral Coordination
- Effective Multitasking
Certification
Quality Mental Health Professional-Child 07/16/2018
Trainee for Qualified Mental Health Professional 02/27/2020
Timeline
Safety Initiative Coordinator
Sentara Healthcare
06.2023 - Current
Early Childhood Case Manager
New River Valley Community Services
05.2021 - 05.2023
Same Day Access Case Manager
New River Valley Community Services
12.2019 - 05.2021
Childhood Case Manager
New River Valley Community Services
02.2019 - 12.2019
Childhood Case Manager
New River Valley Community Services
11.2014 - 02.2019
Master of Science - Sciences
Radford University Carilion
Bachelor of Arts - Social Work
Christopher Newport University
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