Rachel Jarred
Operations administrator
Indianapolis,Indiana
Summary
Detail-oriented individual well-known for being disciplined. Sharp and well-trained in all aspects of quality insurance. Pursuing an Operations Administrator position where exceptional skills will be appreciated. I am a very hard worker and have been with FEDEX for 3 years. I lift on a daily basis lifting 50lbs+ is not a problem for me. I have great customer service skills and I feel I can have a conversation with anyone. Working in a bar atmosphere when younger taught me how to deescalate a situation. I take pride in what I do and I show up everyday.
Overview
7
7
years of professional experience
Work History
Operations Administrator
FedEx:Ground
Greenwood, IN
08.2023 - Current
- Monitored customer service operations to ensure quality standards were met.
- Analyzed main operations practices and offered suggestions that improved productivity.
- Implemented effective strategies to reduce costs associated with operations.
- Assisted in the development of operational processes and procedures.
- Developed training programs for new employees on operational procedures.
- Worked closely with cross-functional teams to coordinate activities across departments.
- Conducted regular reviews of operational systems and identified areas for improvement.
- Managed day-to-day administrative duties for the staff within the QA department.
- Trained, mentored and motivated employees to maximize team productivity.
- Engaged employees to create safe, energetic work environment through feedback and recognition.
- Trained new employees on proper job functions and company policies and procedures.
- Supervised warehouse activities such as loading and unloading shipments, picking orders, packing items for shipment.
Bartender/Chef
Indy 500 Bar and grill
Indianapolis, IN
03.2016 - 04.2023
- Performed routine maintenance checks on equipment used in operations.
- I was a floater, and was placed were needed
- Utilized my skills in cooking as well as my people skills performed duties such as stocking, lifting, carrying restaurant
- documented inventory
- Monitored customer service operations to ensure quality standards were met.
- Processed incoming invoices from suppliers in a timely manner.
- Executed administrative tasks such as filing documents, ordering supplies.
- Fielded phone calls from customers and answered diverse questions.
- Resolved escalated customer complaints in accordance with established guidelines.
- Coordinated with vendors regarding product availability, pricing, delivery schedules.
Education
GED
Warren Central High School
Indianapolis, IN05.2006
Skills
- Staff Training
- Verbal and Written Communication
- Customer Engagement
- Staff Support
- Telephone Etiquette
- Customer Support
- Trained in ZEBRA software, Load scanner, dock scanners MC55's, also certified to drive a tugger
- Delegation
- Inventory Oversight
- Warehouse Operations
- Team Training
- Quality Assurance (currently a QA admin)
- Customer engagement
- Coaching and mentoring
- Relationship building
- Telephone etiquette
- Staff training/development
- Verbal and written communication
- Customer Relations
- Effective leader
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The best way out is always through.
Robert Frost
Timeline
Operations Administrator
FedEx:Ground
08.2023 - Current
Bartender/Chef
Indy 500 Bar and grill
03.2016 - 04.2023
GED
Warren Central High School