Rachel Jenkinson
Elk,WA
Summary
I'm a self motivated leader that likes to work side by side my staff. I know what hard work is and enjoy a challenge. I was a reliable franchise owner skilled in operations management and employee engagement. Demonstrated ability to enhance customer satisfaction through exceptional service and effective conflict resolution. Committed to driving operational excellence and community relationships.
Overview
23
23
years of professional experience
Work History
Franchise Owner and Manager
Fresh Ventures, Inc
Newport, WA. Sandpoint, Ponderay, Bonners Ferry
05.2003 - 06.2026
- Developed and implemented policies to enhance employee engagement and retention.
- Oversaw daily operations, ensuring adherence to franchise standards and regulations.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
- Managed employee onboarding programs, ensuring compliance with organizational standards.
- Conducted performance reviews and provided coaching to improve team productivity.
- Facilitated training sessions to enhance employee skills and knowledge across departments.
- Continuously monitored store appearance ensuring it met franchisor''s visual standards; conducting frequent maintenance checks and improvements as needed.
- Oversaw employee relations issues, fostering a positive workplace culture through conflict resolution strategies.
- Worked with local businesses for Marketing resources.
- Collaborated with team members to ensure timely and accurate order delivery during peak hours.
- Provided exceptional customer service to enhance guest satisfaction and promote repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Managed inventory control processes, optimizing stock levels to reduce waste.
Education
High School Diploma -
Paso High School
Pasco, WA06.2001
No Degree - Gender Studies
Brigham Young University, Rexburg, ID
Rexburg, ID2002
Associate of Arts -
Spokane Community College
Spokane, WA2005
Skills
- Reliable
- Adaptability
- Brand compliance
- Customer relations
- Operations management
- Small business operations
- Staff management
- Employee development
- Staff hiring
- Service quality assurance
- Multitasking
- Problem Solver
Timeline
Franchise Owner and Manager
Fresh Ventures, Inc
05.2003 - 06.2026
No Degree - Gender Studies
Brigham Young University, Rexburg, ID
High School Diploma -
Paso High School
Associate of Arts -
Spokane Community College