Rachel Johnson
Memphis,TN
Summary
Compassionate caregiver with a proven track record at Integrity’sfirst Caregivers, enhancing client well-being through personalized care plans and effective communication. Skilled in patient care and problem-solving, I trained new staff and streamlined documentation processes, ensuring compliance and quality service delivery while fostering strong relationships with clients and their families.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Caregiver
Integrity’sfirst Caregivers
6064 Apple Tree Drive
02.2022 - Current
- Provided compassionate support to clients, enhancing their daily living activities and overall well-being.
- Assisted clients with personal hygiene, mobility, and medication management to ensure safety and comfort.
- Developed individualized care plans in collaboration with healthcare professionals to meet client needs.
- Monitored client health status and reported changes to medical staff for timely interventions.
- Trained new caregivers on best practices for patient care and organizational protocols to ensure quality service delivery.
- Implemented effective communication strategies to strengthen relationships between clients and family members.
- Led workshops on caregiving techniques, fostering team knowledge sharing and professional development within the organization.
- Streamlined documentation processes to improve accuracy of client records and compliance with regulations.
Call Representative
Pizza Hut Call Center
Memphis, TN
02.2022 - 02.2025
- Managed high volume of incoming calls to ensure timely order processing
- Provided detailed product information to enhance customer decision-making
- Handled customer complaints with professionalism, ensuring resolution satisfaction
- Processed payments accurately using point-of-sale systems
- Answered inbound customer service calls to assist with questions, concerns or problems.
- Maintained up-to-date knowledge of products, services, and policies to provide accurate information to customers during calls.
- Delivered exceptional customer experiences while adhering to strict compliance guidelines set forth by the organization.
- Boosted sales revenue through upselling relevant products and services based on customers'' needs during interactions.
- Reduced customer complaints by providing accurate information and empathetic support during difficult situations.
- Managed escalated calls with professionalism, successfully deescalating tensions while addressing the root cause of their issues.
Education
Associate of Science - Medical Assistant
Ultimate Medical Academy
Clearwater, FL01.2024
High School Diploma -
Central High
Memphis, TN05.2013
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Patient care
- Dependable and responsible
- Daily living assistance
- Multitasking and organization
- Personal hygiene assistance
- Basic housekeeping
- Emotional support
- Housekeeping
- Strong ethics
- Meal preparation
- Housekeeping tasks
- Relationship building
- Compassionate care
- Flexible schedule
- Verbal and written communication skills
- First aid and safety
- Patient companionship
- Flexible schedule and availability
Certification
CPR
Timeline
Caregiver
Integrity’sfirst Caregivers
02.2022 - Current
Call Representative
Pizza Hut Call Center
02.2022 - 02.2025
Associate of Science - Medical Assistant
Ultimate Medical Academy
High School Diploma -
Central High