Rachel Jones
Cheltenham,PA
Summary
Results-driven Associate with hands-on experience in business operations and client management. Recognized for fostering strategic partnerships and streamlining processes to enhance operational efficiency. Proven track record of improving customer satisfaction and optimizing workflows through effective problem-solving and collaboration.
Overview
11
11
years of professional experience
Work History
Medical dispensary associate
Reatore integrative wellness
Elkins Park, Pennsylvania
08.2021 - Current
- Conducted patient assessments to identify wellness needs and set achievable goals.
- Developed personalized wellness plans in collaboration with patients.
- Resolved customer concerns and product issues, ensuring accurate transactions and compliance.
- Clarified complex information for diverse audiences, enhancing understanding and patient satisfaction.
- Operated within strict regulatory guidelines to ensure compliance and accuracy in all tasks.
Front of House Manager
Night kitchen bakery
Philadelphia, Pennsylvania
11.2015 - 03.2020
- Managed daily operations of front of house, ensuring smooth service flow.
- Supervised and trained staff on customer service best practices and bakery offerings.
- Coordinated schedules to optimize staff coverage during peak business hours.
- Developed and maintained relationships with customers to enhance their experience.
- Implemented quality control measures to uphold product standards and presentation.
- Resolved customer complaints promptly, focusing on satisfaction and retention.
Education
Cheltenham High School
Cheltenham, PASkills
- Patient assessment
- Wellness planning
- Regulatory compliance
- Transaction accuracy
- Customer service
- Staff training
- Customer engagement
- Conflict resolution
- Effective communication
- Attention to detail
Timeline
Medical dispensary associate
Reatore integrative wellness
08.2021 - Current
Front of House Manager
Night kitchen bakery
11.2015 - 03.2020
Cheltenham High School