Rachel Kelleher
Mebane,NC
Summary
At Pureflow, Inc., I helped implement training programs that significantly enhanced employee performance and interdepartmental communication. Expert in team collaboration, I successfully helped in reducing new hire ramp-up time and conducted critical quality audits. My problem-solving abilities and proficiency in learning management systems have been pivotal in promoting a culture of continuous learning and development.
Overview
15
15
years of professional experience
1
1
Certification
Work History
QA/Senior Training Specialist II
Pureflow, Inc.
07.2015 - 06.2024
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Improved communication between departments by creating targeted team-building exercises and workshops.
- Streamlined onboarding processes, resulting in reduced time for new hires to reach full productivity.
- Championed an organizational culture of continuous learning and development, promoting employee engagement and satisfaction.
- Developed customized e-learning modules for remote employees, expanding access to vital training resources.
- Collaborated with department managers to identify specific training needs, tailoring programs for maximum impact.
- Conducted internal and external quality audits, electrical panel audits and skid audits.
- Helped maintain Standard Operating Procedures and partnered with third party websites to insure Pureflow was compliant with customer system requirements.
- Assisted with OSHA 10 documentation as needed and reported OSHA 10 information to customers as required.
Executive Assistant
Pureflow, Inc.
10.2013 - 07.2015
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Processed travel expenses and reimbursements for executive team and senior management group.
- Served as liaison between departments to facilitate effective communication throughout company.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
Front Desk Coordinator
Pureflow, Inc.
10.2009 - 10.2013
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Facilitated effective communication between clients, guests, and internal staff by serving as a central point of contact.
- Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
- Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
- Provided administrative support to management staff, contributing to overall office productivity.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
Education
Some College (No Degree) - Business And Commercial Aviation
Bob Jones University
Greenville, SCSome College (No Degree) - Nurse Aide I
Alamance Community College
Graham, NCSkills
- Problem-solving abilities
- Multitasking Abilities
- E-learning development
- Learning Management Systems
- New Employee Training
- Training Evaluation
- Reliability
- Team Collaboration
- Performance Consulting
- Facilitation Techniques
Certification
- Nurse Aide I, North Carolina, Nurse Aide I Listing Number: 592668
- Lean/Six Sigma Yellow Belt, Alamance Community College
- 7 Habits of Highly Effective People, Alamance Community College
- The 5 Choices to Extraordinary Productivity, Alamance Community College
Timeline
QA/Senior Training Specialist II
Pureflow, Inc.
07.2015 - 06.2024
Executive Assistant
Pureflow, Inc.
10.2013 - 07.2015
Front Desk Coordinator
Pureflow, Inc.
10.2009 - 10.2013
Some College (No Degree) - Business And Commercial Aviation
Bob Jones University
Some College (No Degree) - Nurse Aide I
Alamance Community College
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