RACHEL KEOLA HAGGINS
Sacramento,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Behavior Technician
Amergis
08.2025 - 12.2025
- Implemented individualized behavior intervention plans to enhance client outcomes.
- Collaborated with multidisciplinary teams to assess and track client progress effectively.
- Utilized data collection methods to monitor behavioral changes and inform treatment strategies.
- Provided training and support to new staff on behavior management techniques and protocols.
Caregiver
In-home Support Services
07.2024 - 07.2025
- Developed and implemented individualized care plans for clients with special needs.
- Coordinated daily activities, ensuring engagement and skill development for clients.
- Provided compassionate care and support to individuals with diverse needs.
- Assisted clients with daily living activities, enhancing independence and comfort.
- Implemented engaging activities to promote mental and emotional well-being.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Credentialing Field Support Specialist I
Amerigis Healthcare
02.2021 - 07.2024
- Streamlined intake and documentation processes for credentialing, enhancing efficiency. Achieved accurate data entry into database, improving information retrieval. Optimized management of application packets and filing, ensuring timely processing.
- Achieved compliance with organizational policies by managing expirables including physician medical licenses, DEA certificates, and BLS certifications. Maintained up-to-date documentation in credentials files and ensured timely updates of expiry dates. Enhanced communication with coordinators to support thorough follow-up and documentation processes.
- Conducted regular assessments of delegated credentialing and enrollment activities to maintain operational integrity.
- Oversaw verification requests for medical staff from various healthcare organizations and compiled activity reports to track verification status.
- Implemented strict protocols to maintain confidentiality of documents and sensitive information.
- Assessed challenges and developed strategic resolutions, ensuring alignment with relevant regulations, policies, and procedural guidelines.
Title Clerk
Cox Automotive
Sacramento, CA
05.2019 - 02.2021
- Achieved accurate identification and analysis of vehicle title and ownership documents, enhancing operational efficiency. Resolved discrepancies in paperwork through thorough research, leading to improved customer satisfaction. Streamlined vehicle title processing in accordance with state guidelines, reducing turnaround times. Elevated customer service standards for internal and external clients, fostering positive relationships. Communicated effectively with customers to resolve title issues, contributing to a seamless experience. Organized and maintained title filings, ensuring easy access and retrieval.
Data Entry Specialist
Maximus, Inc.
Folsom, CA
01.2018 - 08.2018
- Ensured accuracy of data entry by meticulously validating information from various sources.
- Streamlined data processing procedures to enhance efficiency and reduce turnaround time.
- Oversaw data entry processes to ensure accuracy and efficiency in database management. Monitored operational workflows to uphold production standards while validating Medicare, Tricare, Medicaid, and commercial plans. Provided critical information on copays and estimated drug costs for medical insurance. Assessed applicant qualifications for various programs to ensure compliance. Partnered with enrollment and eligibility supervisors to resolve client inquiries and concerns effectively.
Administrative Assistant
Shingle Springs Rancheria
El Dorado, CA
02.2010 - 02.2017
- Achieved timely processing of data entries for social services cases, contributing to effective court preparations for the tribe. Streamlined database management to accurately track funds and travel expenses for business trips. Improved customer service interactions during extensive travel across the United States.
- Achieved optimal cleanliness and sanitation across facilities through diligent environmental services management. Enhanced safety protocols for infectious waste disposal, contributing to a healthier environment. Improved floor and carpet maintenance processes, resulting in a more inviting atmosphere.
- Coordinated excavation and analysis of artifacts and burial sites, maintaining compliance with archaeological standards.
- Managed scheduling and calendar coordination for executive staff, optimizing time management.
- Organized and maintained electronic and physical filing systems, ensuring efficient document retrieval.
Education
Pharmacy Tech Certification -
InterCoast College
Elk Grove, CA08.2017
High School Diploma - undefined
Agape College
Little Rock, AR01.2010
Skills
- Behavioral management
- Social skills development
- Positive reinforcement
- Data collection
- Data entry
- Data accuracy
- Microsoft Word
- Microsoft Excel
- Attention to detail
- Customer service
- Computer skills
- Office administration
Timeline
Behavior Technician
Amergis
08.2025 - 12.2025
Caregiver
In-home Support Services
07.2024 - 07.2025
Credentialing Field Support Specialist I
Amerigis Healthcare
02.2021 - 07.2024
Title Clerk
Cox Automotive
05.2019 - 02.2021
Data Entry Specialist
Maximus, Inc.
01.2018 - 08.2018
Administrative Assistant
Shingle Springs Rancheria
02.2010 - 02.2017
High School Diploma - undefined
Agape College
Pharmacy Tech Certification -
InterCoast College