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Rachel King
Erie,PA
Work Preference
Summary
Detail-oriented professional experienced in customer service and kitchen operations. Enhanced operational efficiency through effective communication and problem-solving skills, while coordinating kitchen activities and managing housekeeping tasks to ensure guest satisfaction. Developed expertise in inventory control and staff training, upholding high standards of food safety and customer service.
Overview
10
10
years of professional experience
Work History
House Keeping
La Quinta Inn & Suites In
Erie, Pennsylvania
05.2018 - 08.2018
- Coordinated daily activities between housekeeping staff and front desk personnel to streamline operations.
- Managed light housekeeping tasks for clients, including linen changes and laundry services, ensuring guest satisfaction.
- Collaborated with housekeeping staff to promptly resolve maintenance issues reported by guests, improving overall guest experience.
- Responded to guest inquiries regarding housekeeping needs in an efficient manner.
- Monitored housekeeping duties to maintain accurate room availability status.
- Assisted housekeeping and maintenance departments to support overall operations.
Kitchen Staff Member
Papa John's Pizza
Erie, Pennsylvania
06.2015 - 01.2016
- Prepared ingredients for pizza and menu items according to established recipes.
- Operated kitchen equipment to streamline food preparation processes.
- Maintained cleanliness and organization of work areas throughout shifts.
- Assisted team members with order assembly, ensuring timely and accurate delivery to customers.
- Followed safety protocols to sustain a secure kitchen environment.
- Monitored inventory levels and communicated shortages to management to support seamless operations.
- Cleaned and sanitized work surfaces, utensils, dishes, and equipment regularly.
- Received and processed phone orders from customers, ensuring accuracy. from guests, adhering to outlined procedures for accuracy.
Kitchen Staff/Management
Valerios's Italian Resaurant
Erie, Pennsylvania
01.2014 - 06.2015
- Hired, trained, and supervised diverse kitchen personnel including cooks and servers.
- Coordinated meal preparation times with kitchen staff to enhance efficiency.
- Advised management on staff development initiatives to enhance team skills and performance.
- Drafted and distributed weekly production schedules to management and production teams.
- Trained new staff on store policies and customer service standards to ensure consistent service delivery.
- Reported quality discrepancies to supervisors for immediate resolution.
- Prepared reports on donations, expenditures, and volunteer hours to support management decision-making.
- Attended staff meetings and training sessions to ensure compliance.
Kitchen Staff Member
Subway
Erie, Pennsylvania
01.2013 - 07.2013
- Prepared ingredients for pizzas and other menu items according to standard recipes.
- Operated kitchen equipment to streamline food preparation processes.
- Ensured cleanliness and organization of work areas to promote a safe and efficient kitchen environment.
- Assisted team members with accurate and timely order assembly.
- Monitored inventory levels, reporting shortages to management promptly.
- Followed safety protocols to maintain a secure kitchen environment.
- Restocked kitchen supplies and ingredients to ensure operational efficiency.
- Collaborated with kitchen staff to prepare and serve meals and specialty items promptly.
Kitchen Staff Member
Subwbay
Frederick, Maryland
03.2012 - 12.2012
- Prepared pizza and menu ingredients according to recipes, ensuring quality and consistency.
- Operated kitchen equipment, facilitating timely food preparation and service.
- Assisted team members in assembling orders accurately and promptly during busy shifts.
- Communicated effectively with team members to coordinate tasks during peak hours.
- Maintained cleanliness and organization of work areas throughout shifts.
- Followed safety protocols to maintain a secure kitchen environment.
- Monitored inventory levels and reported shortages to management promptly.
- Checked stock regularly, discarding unsafe food to protect customer health.
- Answered customer phone orders efficiently, ensuring accurate order details.
- Operated cash register during peak hours to assist with customer transactions.
Kitchen Staff Member
Subway
Erie, Pennsylvania
06.2011 - 01.2012
- Prepared ingredients for pizza and other menu items according to recipes.
- Assisted team members in assembling orders accurately and promptly.
- Coordinated tasks with team members during peak hours to ensure timely service.
- Operated kitchen equipment to improve food preparation workflow.
- Maintained cleanliness and organization of work areas throughout shifts.
- Followed health and safety guidelines for food preparation and service.
- Monitored inventory levels and reported shortages to management.
- Monitored stock levels regularly to ensure sufficient supply for operations. and discarded unsafe food to ensure customer safety.
House Keeping
Flamingo Motel/Steelhead Inn
Erie, Pennsylvania
06.2006 - 09.2006
- Coordinated daily activities between housekeeping staff and front desk personnel to enhance service delivery.
- Responded promptly to guest inquiries regarding housekeeping needs and requests.
- Monitored housekeeping duties and schedules to maintain accurate room availability status.
- Collaborated with housekeeping and maintenance to streamline interdepartmental operations.
- Collaborated with maintenance staff to address reported maintenance issues from guests.
- Conducted periodic inventory checks for all housekeeping equipment to ensure adequate supplies.
- Performed light housekeeping tasks, including laundry cleaning and organizing living areas.
- Provided tenants with guidance on effective housekeeping practices, such as waste disposal procedures.
Education
High School Diploma -
Harborcreek High School
Harborcreek, PA06-2010
Skills
- Room cleanliness
- Cleaning procedures
- Sanitation practices
- Room preparation
- Laundry management
- Inventory control
- Inventory management
- Food safety
- Customer service
- Staff training
- Task coordination
- Room coordination
- Problem solving
- Team communication
- Team leadership
Accomplishments
- Completed manager training program.
- Supervised team of 10 staff members.
- Completed kitchen sanitization program.
- Memorized full regular and catering menu's.
- Completed daily inventory and weekly product orders.
- Experience in Management, Customer service, and Hospitality.
- Trained new staff members.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Learning new job related procedures
Accumulate more work experience
Timeline
House Keeping
La Quinta Inn & Suites In
05.2018 - 08.2018
Kitchen Staff Member
Papa John's Pizza
06.2015 - 01.2016
Kitchen Staff/Management
Valerios's Italian Resaurant
01.2014 - 06.2015
Kitchen Staff Member
Subway
01.2013 - 07.2013
Kitchen Staff Member
Subwbay
03.2012 - 12.2012
Kitchen Staff Member
Subway
06.2011 - 01.2012
House Keeping
Flamingo Motel/Steelhead Inn
06.2006 - 09.2006
High School Diploma -
Harborcreek High School