Rachel Klisz
Livonia
Summary
Dynamic and empathetic social services professional offering valuable experience in supporting individuals and families through challenging circumstances, adept in multicultural competence and effective communication. Excelled in building lasting relationships and enhancing client experiences through innovative program development and client assessment. Recognized for strong team collaboration, ensuring effective service delivery and adaptability to changing needs. Expertise in case management and client advocacy, combined with compassionate and reliable approach.
Overview
4
4
years of professional experience
Work History
Social Services Intern
Freedom House Detroit
01.2024 - Current
- Built strong relationships with community partners, creating a network of resources for clients in need of additional support.
- Supported staff training initiatives by assisting with the creation of educational materials and presentations.
- Enhanced client experience by providing empathetic and culturally sensitive support in a social services setting.
- Advocated for client rights within the agency, addressing any barriers or systemic issues that may have affected service provision negatively.
- Conducted comprehensive assessments to identify client needs and develop appropriate interventions.
Bartender, Sever, and Server Assistant
P.F. Chang's Bistro
08.2020 - Current
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
Community Outreach and Engagement Specialist
Allen Neighborhood Center
05.2022 - 09.2022
- Provided ongoing support to clients throughout their journey, fostering long-lasting partnerships built on trust and mutual understanding.
- Coordinated with other departments within the organization when necessary, fostering an environment of collaboration towards shared objectives related to customer success.
- Collaborated with cross-functional teams to develop innovative strategies for improving customer engagement.
- Increased public awareness of key issues through effective public speaking engagements and presentations.
- Proactively identified potential challenges or roadblocks and devised strategies for overcoming them.
Education
Master of Social Work - Social Work
University of Michigan
Ann Arbor, MI05-2025
Master of Arts - Psychology
Michigan State University
East Lansing, MI05-2023
Skills
- Multicultural competence
- Family dynamics
- Program development
- Client assessment
- Mental health
- Problem-solving
- Effective communication
- Adaptability and flexibility
- Relationship building
- Client documentation
Timeline
Social Services Intern
Freedom House Detroit
01.2024 - Current
Community Outreach and Engagement Specialist
Allen Neighborhood Center
05.2022 - 09.2022
Bartender, Sever, and Server Assistant
P.F. Chang's Bistro
08.2020 - Current
Master of Social Work - Social Work
University of Michigan
Master of Arts - Psychology
Michigan State University
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