Professional Summary
Overview
Work History
Education
Skills
Timeline
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Bryanna Parker

San Bernardino County Children and Family Services
Upland,CA

Professional with expertise in child and youth social work, equipped to drive impactful change and support. Adept in crisis intervention, case management, and advocacy, ensuring safety and well-being of young individuals. Strong collaborator, adaptable to evolving situations, and steadfast in delivering positive outcomes. Reliable, empathetic, and skilled in fostering supportive environments.

14
years of professional experience

Work History

Social Services Practitioner
1 Year 11 Months
San Bernardino County Children and Family Services - Rancho Cucamonga, CA | 10.2024 - Current
  • Facilitated family assessments to determine service needs and eligibility for assistance programs.
  • Developed individualized service plans to support client goals and improve family dynamics.
  • Coordinated multidisciplinary team meetings to ensure comprehensive care and resource allocation for families.
  • Provided crisis intervention and conflict resolution to stabilize family situations effectively.
  • Improved client outcomes by developing and implementing individualized service plans.
  • Collaborated with community organizations to expand resources available for client support services.
  • Advocated on behalf of clients when necessary, addressing systemic barriers impeding their access to quality services.
  • Conducted comprehensive assessments to determine clients'' needs, strengths, and challenges.
  • Maintained accurate case documentation, ensuring compliance with legal requirements and professional standards.
  • Implemented a strengths-based approach when working with clients, empowering them to build upon existing resilience factors in pursuit of their goals.
  • Monitored client progress towards goals, adjusting service plans as needed to promote success.
  • Increased client engagement in services by establishing rapport and maintaining open communication channels.
  • Provided crisis intervention services, deescalating situations and connecting individuals with appropriate resources.
  • Utilized a trauma-informed approach when providing services, ensuring clients felt safe and supported throughout their engagement with the agency.
Administrative Social Worker
4 Months
San Bernardino County Children and Family Services - San Bernardino, CA | 06.2024 - 10.2024
  • Developed individualized service plans for children and families to address specific needs and challenges.
  • Facilitated support groups and workshops to foster community engagement and emotional resilience among families.
  • Coordinated multidisciplinary team meetings to ensure comprehensive service delivery and resource allocation.
  • Conducted assessments to identify risk factors, strengths, and resources in family dynamics.
Rapid Rehousing Case Manager
2 Years 5 Months
Keys Nonprofit - San Bernardino , CA | 01.2022 - 06.2024
  • Explained rental and housing regulations to clients and helped each discover best options for housing.
  • Identified and recruited landlords and brokers to provide suitable and affordable units to meet clients' needs.
  • Oversaw housing plans for over 30 clients to promote timely transition to permanent housing and appropriate usage of housing subsidies.
  • Calculated tenant rent amounts to prepare leases and contracts.
  • Sought out affordable housing options and residences for people in need.
  • Answered client questions about lease and rental agreements and advocated on behalf of client needs.
  • Assisted applicants in filling out housing applications and verifying assets.
  • Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
  • Identified service gaps and located needed housing and work placement resources for individuals.
Recovery Rehousing Case Manager
7 Months
The People Concern - Los Angeles, CA | 06.2021 - 01.2022

• Developed effective, trusting relationships with program participants

• Worked with clients to develop and implement a housing stabilization plan that will maximize housing location, placement, and retention which will increase quality of life and community engagement

• Kept up-to-date, accurate, well-written/well documented case notes; complete all documentation and paperwork in a timely manner; prepared clear and thorough assessments and referrals for inclusion in case files and provided supervisor with any and all information requested in the timeframe given

• Collaborated with Recovery Rehousing Program Manager for housing location services and creating client care plans

• Assisted client with completing housing applications and securing housing of their choice

• Assisted clients with accessing resources and services to increase housing stability (e.g. linkage to primary care physicians, health insurance, food banks, credit repair, legal aid, In Home Supportive Services (IHSS), money management, tenant rights and responsibilities, mental health, benefits enrollment, etc.)

• Conducted regular home visits and accompany clients as needed to appointments related to housing stability (e.g. HACLA appointments, doctor's appointments, court appearances, benefits hearings, etc.)

• Provided counseling, instruction, and assistance in the area of increasing independent living skills, life-skills training and financial literacy training to enhance housing stability

• Assisted clients in developing and attaining goals related to education, vocational training, and/or employment

• Provided crisis intervention whenever appropriate and as needed

• Provided advocacy as needed to help address issues and barriers

Case Manager
1 Year 1 Month
People Assisting The Homeless - Los Angeles, CA | 05.2020 - 06.2021
  • Evaluated treatment plans against individual goals and healthcare standards.
  • Helped patients receive appropriate, high-quality care with reasonable results.
  • Provided on-going case management and service coordination to assess and support progress towards goal completion
  • Conducted crisis and risk assessments and provided crisis intervention services focused on enhancing clients' ability to independently problem-solve , utilize effective coping skills, and manage and self-coordinate own care
  • Consulted with clinicians to devise and manage effective ongoing care plans for at-risk patients.
  • Took active role in patient planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
Residential Counselor
1 Year 2 Months
St. Anne's Maternity Home - Los Angeles, CA | 03.2019 - 05.2020
  • Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics
  • Supported residents in coping with emotions and fears through one-on-one sessions
  • Cared for residents by assisting in changing bed linens, washing and ironing laundry, cleaning and personal hygiene
  • Collaborated with various agencies and service providers to facilitate care coordination and information sharing
  • Communicated behavior choices to residents by outlining positive and negative consequences of choices
  • Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support
  • Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills
  • Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success
  • Enforced policies and safety standards through building and room rounds
  • Provided swift and knowledgeable emergency support in line with campus crisis protocols
  • Promoted positive relations between residents and staff
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents
  • Supported personal needs of residents dealing with diverse conditions
Air Ramp Supervisor
2 Years 11 Months
United Parcel Service - Ontario, CA | 04.2016 - 03.2019
  • Worked quickly and efficiently with minimal oversight to accomplish assigned duties
  • Managed payroll and time and attendance systems
  • Responded to employee inquiries regarding payroll and timekeeping
  • Provided feedback on individual actions, behaviors, and verbal responses
  • Ensured aircraft met departure time
  • Trained employees in safe work methods
  • Daily appraised employees' grasp of safe work methods
  • Trained, developed and led team of 11 employees
  • Strengthened team operations by refocusing training, optimizing performance and maximizing efficiency
  • Supervised and coordinated ground crews loading, unloading and securing aircraft cargo
  • Worked with vendors and internal departments to smoothly accomplish all ramp objectives
  • Maintained team and operational compliance with all safety regulations
  • Coordinated site investigations, documented issues and escalated to executive teams as needed
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers
Site Coordinator
3 Months
Boys and Girls Club - Rancho Cucamonga, CA | 07.2017 - 10.2017
  • Tracked class attendance
  • Kept youth safe and secure in facility and in public
  • Compiled and produced documents and reports and filed and sent required documents to appropriate parties
  • Designed lesson plans focused on age and level-appropriate material Observed and documented behaviors and actions
  • Led groups of youth in discovery exercises and offered personalized support to individuals in need of extra assistance
  • Created and implemented child-based hands-on curriculum to promote student interest and receptive learning
Administrative Assistant
3 Years 3 Months
United Parcel Service - Ontario, CA | 01.2013 - 04.2016
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Drafted professional memos, letters and marketing copy to support business objectives and growth
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Sorted and distributed office mail and recorded incoming shipments for corporate records
  • Routed incoming calls and faxes and drafted detailed messages to expedite response
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments

Education

Bachelor of Science - Public Health

California State University - San Bernardino, CA
01-2014

Skills

Family advocacy
Multicultural competence
Child welfare
Motivational interviewing
Neglect investigation
Relationship building
Conflict resolution
Crisis intervention

Timeline

Social Services Practitioner
San Bernardino County Children and Family Services
10.2024 - CurrentRead more
Administrative Social Worker
San Bernardino County Children and Family Services
06.2024 - 10.2024Read more
Rapid Rehousing Case Manager
Keys Nonprofit
01.2022 - 06.2024Read more
Recovery Rehousing Case Manager
The People Concern
06.2021 - 01.2022Read more
Case Manager
People Assisting The Homeless
05.2020 - 06.2021Read more
Residential Counselor
St. Anne's Maternity Home
03.2019 - 05.2020Read more
Site Coordinator
Boys and Girls Club
07.2017 - 10.2017Read more
Air Ramp Supervisor
United Parcel Service
04.2016 - 03.2019Read more
Administrative Assistant
United Parcel Service
01.2013 - 04.2016Read more
California State University - Bachelor of Science, Public Health
Read more
Bryanna Parker