Rachel Kopely
Lakeland,FL
Summary
Proactive Front Office Professional with 5+ years of experience in scheduling, client communication, and administrative support. Proven ability to handle multiple tasks simultaneously, reducing client wait times improving front desk satisfaction and fostering a welcoming, efficient environment for guests and staff.
Overview
16
16
years of professional experience
Work History
Educator
Kelly Services
Lakeland, FL
01.2021 - 12.2025
- Received consistent requests to serve as a substitute teacher based on experience and referrals.
- Followed county and school-specific procedures and communication to ensure student safety.
- Utilized my adaptive capabilities in diverse classroom environment.
- Chosen as interim head teacher for self-contained elementary school classroom. This was a two week position. Excelling as the head teacher it was agreed upon to keep me for the full 3 months needed.
- Served 3 months as one of two inclusion teachers in Crystal Lake elementary school. Visiting each child in their classroom, teaching them with one-on-one enrichment and documenting milestones and goals.
Literacy Strategies Teacher
Mulberry Middle School
Mulberry, FL
01.2024 - 12.2024
- Collaborated with colleagues to develop effective curriculum strategies to support diverse learners.
- Implemented the Achieve Standard to increase the reading fluency of 124 students in 10 and 15-day blocks.
- Participated regularly in department meetings and all available training.
Cash & Trade Analyst
Citi
Tampa
01.2022 - 12.2022
- Top contributor in global projects that included the head of programming, the Development (Dev) team, Rates team et al, to adapt incoming intranet-based software to meet the needs of internal clients.
- Led and managed the BSO changeover to Appian including problem solving and global cross training with senior programmers.
- Mentored 3 new team members, sharing knowledge and insights to ensure a seamless integration into the Trade Analyst role and contribute to overall team success.
- Communicated globally with internal shareholders utilizing Outlook and MS Teams fostering relationships and providing accurate solutions and analytics while staying in compliance with the CFTC and NFA.
- Collaborated with cross-functional teams to improve risk management frameworks and compliance processes.
- Participated in industry conferences to stay informed about current developments and share insights with fellow professionals.
Operations Associate
LA Fitness International
Lakeland, FL
01.2015 - 12.2017
- Coached staff on daily performance and conducted evaluations to constructively address concerns.
- Achieved highest commission on location due to building and maintaining positive professional relationships with clients.
- Created and implemented training curriculum for 20 new employees, improving retention by 50%.
- Authored documentation related to terminology, processes, risks, and issues for senior management.
Childcare Specialist
Fort Hamilton Army Base
Brooklyn
01.2012 - 12.2013
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Effectively developed and oversaw daily activities twice a week to meet the needs of a wide range of students..
- Sourced candidates to create connections for ad hoc employment in similar roles.
- Developed and implemented age-appropriate educational activities to promote child development and learning from ages Birth through 6.
- Established and maintained a safe, clean, and stimulating learning environment for the children under my care.
Assistant Store Manager
City Couture Boutique
Brooklyn, NY
01.2010 - 12.2011
- Managed opening and closing procedures daily.
- Recommended changes to enhance efficiency of daily activities. Arranged weekly meetings with the manager for this reason and implementation updates.
- Directed merchandising, product promotion, and brand loyalty efforts to drive traffic and increase business profits. Hired photographers etc to push location and sale visibility.
- Verified inventory counts, remained within monthly tolerance levels, and compiled financial data in compliance with budget.
Education
MBA - Business Management
American Military University
Charles Town, WV2031
Bachelor of Arts - Business Management
American Military University
Charles Town, WV04.2021
Skills
- Microsoft Office Suite
- Exceptional organizational skills with computer and personal space
- Supply inventory
- Growth mindset
- Great attitude and easy to work with
- At ease and professional with phone operations
- Self starter
- Passionate about ethics, strong personal moral compass
- Known to uplift morale
Websites
Timeline
Literacy Strategies Teacher
Mulberry Middle School
01.2024 - 12.2024
Cash & Trade Analyst
Citi
01.2022 - 12.2022
Educator
Kelly Services
01.2021 - 12.2025
Operations Associate
LA Fitness International
01.2015 - 12.2017
Childcare Specialist
Fort Hamilton Army Base
01.2012 - 12.2013
Assistant Store Manager
City Couture Boutique
01.2010 - 12.2011
MBA - Business Management
American Military University
Bachelor of Arts - Business Management
American Military University