Rachel Kovalcik
Macomb
Summary
Motivated and dependable professional with experience in customer service at Orange Leaf Frozen Yogurt and childcare at English Gardens. Skilled in creating positive, engaging experiences for both customers and children through strong communication, organization, and interpersonal skills. Experienced in multitasking, leading group activities, and contributing to social media content to support business engagement. Known for being friendly, responsible, and adaptable in fast-paced environments, with a strong interest in communication and public relations.
Overview
6
6
years of professional experience
Work History
Babysitter
06.2020 - Current
- Supervised children's activities, ensuring safety and engagement in diverse environments.
- Developed and implemented age-appropriate educational games to enhance learning experiences.
- Communicated effectively with parents regarding children's progress and daily activities.
- Managed schedules for multiple children, balancing recreational and educational needs.
- Built lasting bonds with the families I worked with through excellent communication skills creating strong rapport which led me being recommended amongst friends.
Orange Leaf Cashier & Food Service Associate
Orange Leaf Frozen Yogurt
10.2024 - 08.2025
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers in selecting products, enhancing their overall shopping experience.
- Maintained cleanliness and organization of the service area to ensure a welcoming environment.
- Handled customer inquiries and resolved issues promptly, ensuring satisfaction with services provided.
- Led and hosted Girl Scout tour groups, guiding participants through the store and explaining daily operations
- Created and contributed to social media content to promote products, events, and store engagement
Education
Bachelor of Science - Business
Michigan State University
East Lansing, MI05-2029
High School Diploma -
Chippewa Valley High School
Clinton Township, MI06-2025
Skills
- Patience and empathy
- Problem-solving
- Time management
- Strong work ethic
- Reliability
- Work ethic and integrity
- Cleaning and sanitizing
- Customer service
Timeline
Orange Leaf Cashier & Food Service Associate
Orange Leaf Frozen Yogurt
10.2024 - 08.2025
Babysitter
06.2020 - Current
Bachelor of Science - Business
Michigan State University
High School Diploma -
Chippewa Valley High School