Rachel Kranenburg
Sioux City,IA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CNA
Tri State Nursing
Sioux City, IA
04.2025 - 11.2025
- Supported patients in daily living activities to enhance overall well-being and independence.
- Upheld health and safety standards to maintain clean and secure patient environments.
- Articulated patient requirements and status updates to healthcare professionals, ensuring timely and effective responses.
- Facilitated emotional and psychological support for patients and families to enhance overall well-being.
Life Engagement Coordinator
Lawton Senior Living
Lawton, IA
10.2023 - 04.2025
- Coordinated and directed daily activities focused on improving resident interaction and supporting their wellbeing.
- Supported residents in engaging and moving effectively during group activities to enhance social interaction.
- Developed and upheld structured activity schedules while ensuring adequate supply levels for seamless execution.
- Established and maintained collaborative relationships with residents, families, and staff to ensure effective communication and care.
Telemarketer
Communication Services
North Sioux City, SD
01.2022 - 10.2023
- Facilitated customer support via phone, addressing service inquiries and account-related questions.
- Ensured precision in record-keeping to support data integrity and operational efficiency.
- Implemented communication strategies and provided tailored customer support to boost client satisfaction.
Line Operator
IML Containers
Le Mars, IA
08.2020 - 12.2021
- Executed production equipment operations to ensure efficient workflow and meet production targets.
- Conducted regular assessments to maintain compliance with quality standards and safety procedures.
- Optimized packaging and production line operations to enhance overall efficiency.
Fuel Desk Cashier
Loves Travel Stop
Sioux City, IA
03.2020 - 08.2020
- Facilitated customer interactions and accurately handled financial transactions, ensuring seamless service.
- Oversaw point-of-sale activities and reconciled cash register at end of shifts.
- Managed inventory levels and maintained a tidy shopping environment to enhance customer experience.
Barista
Starbucks
Fairbanks, AK
03.2019 - 08.2019
- Executed beverage and food order preparation in a high-volume setting.
- Facilitated positive customer interactions and upheld a clean, organized store environment.
- Oversaw cash transactions and maintained POS system functionality to support seamless customer service.
Cashier/stocker
Three Bears Grocery
Tok, AK
03.2017 - 12.2017
Education
High School Diploma -
Alaska Reach Academy
Tok, AK01-2015
Certificate - CNA
Western Iowa Tech Community College
Sioux City, IA11-2024
Skills
- Healthcare operations knowledge
- Food safety practices
- Customer relations
- Essential digital literacy
- Cash management
- Sanitation practices
- Point of sale operations
- Excel proficiency
- Proficient in Word
- Culinary preparation
- Time management
Certification
- Driver's License
- CNA
Work Authorization
Authorized to work in the US for any employer.
Personal Information
- Driving License: Yes
- Visa Status: Authorized to work in the US for any employer.
Timeline
CNA
Tri State Nursing
04.2025 - 11.2025
Life Engagement Coordinator
Lawton Senior Living
10.2023 - 04.2025
Telemarketer
Communication Services
01.2022 - 10.2023
Line Operator
IML Containers
08.2020 - 12.2021
Fuel Desk Cashier
Loves Travel Stop
03.2020 - 08.2020
Barista
Starbucks
03.2019 - 08.2019
Cashier/stocker
Three Bears Grocery
03.2017 - 12.2017
High School Diploma -
Alaska Reach Academy
Certificate - CNA
Western Iowa Tech Community College