- Outdoor Recreation
- Playing Sports
- Team Sports
- Volunteer Work
- Cooking
Rachel Krumm
Salt Lake City,UT
Summary
Dynamic and results-driven professional with extensive experience at Dutch Bros, excelling in customer service and team leadership. Proven ability to enhance customer satisfaction through effective problem-solving and attention to detail. Skilled in time management and fostering a positive work environment, contributing to operational success and team cohesion.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues.
Overview
7
7
years of professional experience
Work History
Barista
Dutch Bros
05.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Family Babysitter
Multiple Families
08.2018 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
Server
TopGolf
06.2024 - 02.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Assistant Manager
Dutch Bros
09.2023 - 07.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Bachelor of Science - Strategic Communication
University of Utah
Salt Lake City, UT05-2025
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Exceptional customer service
- Adaptive and creative
- Team leadership
Interests
Timeline
Server
TopGolf
06.2024 - 02.2025
Assistant Manager
Dutch Bros
09.2023 - 07.2024
Barista
Dutch Bros
05.2021 - Current
Family Babysitter
Multiple Families
08.2018 - Current
Bachelor of Science - Strategic Communication
University of Utah
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