Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rachel Krutz

Neenah ,WI

Summary

Proven leader with extensive experience at Parker Johns BBQ & Pizza, adept in staff management and process improvements. Excelled in elevating customer satisfaction and streamlining operations, showcasing strong employee relations and inventory control skills. Achieved significant brand growth through strategic marketing and operational excellence, demonstrating a commitment to results and team development.

Overview

10
10
years of professional experience

Work History

Assistant General Manager

Parker Johns BBQ & Pizza
08.2023 - Current
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Resolved problems promptly to elevate customer approval.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.

Server/Head Bartender

Parker Johns BBQ & Pizza
07.2017 - 08.2023
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Written Response Customer Service Representative

Alta Resources
04.2021 - 07.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.


Food Prep Cooking Assistant

Christine's Fresh Market
03.2017 - 08.2017
  • Completed prep work ahead of schedule during busy shifts to help reduce wait times for customers.
  • Operated various kitchen equipment safely such as grills, ovens, fryers, and mixers for optimal results in meal preparation.
  • Managed portion control effectively to maintain consistency in serving sizes while reducing food costs.
  • Kept accurate inventory records to ensure sufficient stock levels and minimize spoilage.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety guidelines.
  • Supported catering events by preparing large quantities of food within tight deadlines, resulting in successful functions.
  • Consistently met or exceeded food safety standards through diligent adherence to sanitation protocols while handling raw materials and cooking utensils.
  • Collaborated with team members to ensure timely completion of orders during high-volume periods.
  • Maintained composure and work quality while under stress.

Retail Sales Associate

Shopko
05.2014 - 02.2017
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Managed cash register, ensuring accurate transactions and safeguarding against losses.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

High School Diploma -

Neenah High School
Neenah, WI
06.2016

Skills

  • Staff Management
  • Inventory Control
  • Staff Development
  • Employee Relations
  • Food safety and sanitation
  • Employee Scheduling
  • Process Improvements
  • Menu development
  • Hiring and Onboarding
  • Google Drive

Timeline

Assistant General Manager

Parker Johns BBQ & Pizza
08.2023 - Current

Written Response Customer Service Representative

Alta Resources
04.2021 - 07.2023

Server/Head Bartender

Parker Johns BBQ & Pizza
07.2017 - 08.2023

Food Prep Cooking Assistant

Christine's Fresh Market
03.2017 - 08.2017

Retail Sales Associate

Shopko
05.2014 - 02.2017

High School Diploma -

Neenah High School

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Rachel Krutz