- Getting involved in local advocacy groups to promote positive change in the community Assists my HOA with volunteer work to help our community stay clean as well as adding activities that our residents can use such as a playground, a shared fire pit by the lake, and outdoor equipment for children to play sports
Rachel Lamanati
Tampa,FL
Summary
Experienced Administrative Assistant with 8+ years in fast-paced environments, providing exceptional customer service. Known for attention to detail, strong decision-making skills, and ability to multitask. Self-motivated team player with a proven work ethic. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
Work History
Stores Credit Experience Advocate
Macy's Department Store
10.2024 - Current
- Works effectively with fellow team members to coordinate effective solutions to any question or concern.
- Consistently delivered expert support and friendly service in each engagement.
- Built strong client relationships through consistent communication with follow up calls.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques receiving a consistent weekly 100% satisfaction on customer surveys.
- Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.
Voter Administrative Specialist I
Pasco County Supervisor Of Elections
03.2017 - 04.2024
- Safeguarded sensitive information through proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
Call Center Representative
Pasco County Supervisor Of Elections
03.2016 - 11.2016
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Handled escalated calls professionally while maintaining composure under pressure from distressed or dissatisfied customers.
- Enhanced customer satisfaction by promptly addressing and resolving inquiries, complaints, and issues.
- Collaborated with other departments to resolve cross-functional issues affecting customer experience positively.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Education
No Degree - Liberal Arts And General Studies
Hillsborough Community College
Tampa, FLParalegal Studies
Hillsborough Community College
Tampa, FLSkills
- Ability to answer inbound calls which include payment processing, policy adherence, credit adjustments, first call problem or complaint resolution using problem solving skills, application processing, using teamwork collaboration and excellent customer service skills remaining calm and professional under pressure while using de-escalation techniques
- Reliability with a consistency of 95% or above with attendance
- Research proficiency using several different computer systems to find information to effectively assist customers with complex questions or problems
Interests
Timeline
Stores Credit Experience Advocate
Macy's Department Store
10.2024 - Current
Voter Administrative Specialist I
Pasco County Supervisor Of Elections
03.2017 - 04.2024
Call Center Representative
Pasco County Supervisor Of Elections
03.2016 - 11.2016
No Degree - Liberal Arts And General Studies
Hillsborough Community College
Paralegal Studies
Hillsborough Community College