Entered data, generated reports, and produced tracking documents.
Improved team productivity with regular communication and progress updates, fostering a collaborative work environment
Gathered and organized materials to support operations.
Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Coached employees through day-to-day work and complex problems.
Resolved conflicts swiftly among team members through effective mediation techniques, fostering an amicable working environment conducive to collaboration.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Office Manager
Holbrook International
05.2015 - 11.2020
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Maintained computer and physical filing systems.
Updated reports, managed accounts, and generated reports for company database.
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Developed and maintained successful relationships with vendors, suppliers and contractors.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Wait Staff Member
First Place Catering
06.2000 - 05.2015
Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
Cultivated warm relationships with regular customers.
Bussed and reset tables to keep dining room and work areas clean.
Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
Assisted in training new waitstaff members, fostering a team-oriented work environment.
Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.