Rachel Laskowski
Raleigh,NC
Summary
Driven and customer-focused professional with experience in sales, client relationship management, operations, and team leadership in a fast-paced environment. Proven ability to build lasting customer relationships, identify client needs, navigate sensitive situations, and deliver solutions with professionalism and empathy. Experienced in managing detailed documentation, coordinating with veterinarians and business leadership, handling high-volume communication, and making strategic decisions that support both customer satisfaction and business performance. Highly organized, adaptable, and detail-oriented with a strong work ethic, and a genuine commitment to providing exceptional service. Eager to bring my experience to a professional organization offering opportunities for growth, advancement, and long-term success.
Overview
1
1
Certification
2
2
years of professional experience
Work History
Assistant Sales Manager
Waggles Puppy Boutique
Raleigh, North Carolina
08.2025 - Current
- Facilitated daily sales operations, assisting families in finding ideal pets.
- Engaged customers to assess pet care needs and preferences effectively.
- Coordinated inventory management, ensuring product availability at all times.
- Trained new staff on customer service and sales techniques to enhance performance.
- Processed customer transactions accurately and efficiently, improving overall satisfaction.
- Resolved escalated customer inquiries or complaints promptly, maintaining positive relationships.
- Developed strategies to increase sales volume and market share through targeted efforts.
- Administered medications and monitored health of puppies while providing compassionate care.
Buisness Development Represenative
Sport Durst
Durham, NC
09.2024 - 08.2025
- Developed and maintained strong relationships with potential clients to nurture leads.
- Participated in training sessions to stay updated on product offerings and sales techniques.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Responded promptly to inquiries from potential clients, providing information and assistance.
- Set appointments to present solutions to prospective customers.
- Engaged with prospects through cold calling, messaging, and emailing.
- Prepared daily and weekly activity reports summarizing progress on projects or initiatives.
- Coordinated with logistics teams to ensure timely delivery of products to customers.
- Customized communication strategies to effectively reach and engage different target audiences.
- Greeted and assisted customers to foster positive experiences and positive outcomes.
- Reduced process lags by training employees on best practices and protocols.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Created email and call scripts to enhance outreach efficiency and effectiveness.
- Continuously tested and updated messaging weekly to identify high-performing approaches that increased revenue and conversion rates.
- Worked with cross-functional teams to achieve goals.
- Worked closely with the sales team to transition qualified leads into the sales process.
Education
High School Diploma -
Cardinal Gibbons
RaleighCoursework in Communications -
Cape Fear Community College
Wilmington, NCSkills
- Consultative Selling
- Sales & Business Development
- Client Relationship Management
- Lead Generation & Prospecting
- Customer Needs Analysis
- Sales Negotiation
- Strategic Pricing
- Account Management
- Client Retention
- Sales Goal Achievement
- Professional Communication
- Phone & Email Communication
- Relationship Building
- Conflict Resolution
- Team Leadership
- Operations Management
- Medical Documentation
- Medical Record Coordination
- Attention to Detail
- Problem Solving
- Cross-Functional Collaboration
- Adaptability
Certification
- State of North Carolina Division of Motor Vehicles, Millennium Automotive Group of Durham, Sales Representative
Accomplishments
- Cross-Brand Sales Experience: Successfully transitioned from Mazda to Hyundai within the same dealership group, expanding expertise across multiple automotive brands, product lines, customer profiles, and sales strategies.
- Top Sales Performer: Recognized as a top-performing sales associate at Waggles Puppy Boutique through consistent sales results, strong customer relationships, and exceptional customer service.
- 130+ Successful Placements: Personally facilitated the placement of 130+ puppies into forever homes, guiding customers through the full sales process while prioritizing their needs and ensuring a positive purchasing experience.
- $52K+ Monthly Sales Impact: Generated nerly $52,000 in store sales during December 2025, making it a standout month of revenue performance through effective sales execution and customer engagement.
- Rapid Leadership Advancement: Promoted from Sales Associate to Assistant Manager within the same week of joining the Waggles team and retained the leadership position throughout my tenure, including independently overseeing store operations for two months during a General Manager vacancy; continued to earn the trust of multiple General Managers and was ultimately offered advancement into a General Manager role.
Timeline
Assistant Sales Manager
Waggles Puppy Boutique
08.2025 - Current
Buisness Development Represenative
Sport Durst
09.2024 - 08.2025
High School Diploma -
Cardinal Gibbons
Coursework in Communications -
Cape Fear Community College