TYLER STEPANIAK

• Lead and coach a three-person sales team while overseeing daily store operations and customer

experience

• Drive an average of approximately 83 vehicle sales per month, consistently exceeding budget and revenue targets

• Coach team members on consultative selling, CRM follow-up, and closing strategies to improve

conversion and retention

• Oversee daily store operations while owning the end-to-end customer experience, repeat business, and revenue growth for the location

• Review and act on daily performance metrics including revenue, product penetration, and profitability

• Owned a full-cycle customer portfolio from initial consultation through delivery, financing, and add-on products
• Averaged 28 vehicle sales per month while achieving an 88% close rate on add-on and protection products
• Executed 50+ outbound follow-up calls daily via CRM tools, advancing pipeline and closing active opportunities to boost sales.
• Cultivated long-term client relationships within full-cycle portfolio, resulting in increased repeat business and improved customer satisfaction.
• Supported store operations by opening and closing the location and processing POS transactions
• Developed skills of junior sales staff to enhance overall team performance junior sales staff on best practices in sales techniques.
• Negotiated client contracts to secure favorable terms and conditions, enhancing overall sales performance.
• Addressed customer concerns to improve service delivery regarding product quality or service delivery.

• Managed personal book of business, consulting members to assess coverage needs and recommend tailored insurance solutions that aligned with their unique situations.
• Generated $20K+ per month in property and casualty premiums through proactive outreach and cross-selling
• Built long-term client relationships through ongoing follow-up, policy reviews, and renewal support
• Analyzed client feedback to enhance service offerings and drive improvements.
• Renewed existing accounts by building relationships, resulting in high client satisfaction and retention rates.
• Represented company at trade shows and conferences, boosting brand visibility and establishing connections with potential clients.

• Produced $300K+ in written policies across 17 states through disciplined pipeline management and follow-up
• Conducted daily client consultations to assess needs, explain coverage options, and close new business
• Oversaw client accounts, resolving inquiries regarding insurance policies to enhance client retention.
• Developed and maintained strong relationships with clients to ensure satisfaction.
• Coordinated policy renewals and processed documents promptly to prevent coverage lapses for clients.
• Led inside and outside sales, mentoring new agents in consultative selling techniques to enhance their performance.